International jobs in Canada
Hybrid CX Accreditation Manager — Airport Experience
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Hybrid CX Accreditation Manager — Airport Experience
Job summary
A major airport management organization is looking for a Manager, CX Accreditations in Montreal. This role involves overseeing the verification process for the Airport Customer Experience Accreditation Program, conducting assessments, analyzing findings, and mentoring junior staff. Candidates should have at least 7 years of relevant experience, a degree in a related field, and strong communication skills. The position offers a hybrid work environment with comprehensive benefits and opportunities for professional growth.
Benefits
Qualifications
- Minimum 7 years of relevant experience in program management, auditing, consulting, or airport operations.
- Familiarity with Customer Experience framework and strategy is a strong asset.
- Proficiency in English (written and verbal) is required.
Responsibilities
- Conduct verifications of assessment forms submitted by airports.
- Analyze verification findings and prepare comprehensive reports.
- Mentor junior verifiers and team members.
Skills
Education
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.