Toronto Pearson Airport - Full Time Ground Transportation Officer

CareerArc; Mississauga; On-site; CAD 60,000 - 80,000; Full time

Job summary

A large security firm is seeking a Ground Transportation Officer at Toronto Pearson International Airport in Mississauga. The role involves overseeing safe pick-up services, maintaining security, and assisting passengers. Candidates must hold a valid Ontario security license, have fluency in English, and prior customer service experience. Attractive benefits include medical insurance, paid leaves, and daily pay options. Join a team committed to providing secure environments and high-quality services.

Benefits

Free Uniforms

Security license reimbursement

Daily pay available

Qualifications

• Valid Security License for the province of Ontario.
• Valid First Aid & CPR certification required.
• Previous experience in security or law enforcement preferred.

Responsibilities

• Oversee safe pick-up of customers at the airport.
• Maintain safety and security of all airport occupants.
• Coordinate passenger queuing and respond to emergencies.

Skills

English fluency

Customer Service

Surveillance

Education

High School Diploma/GED

Tools

Security License

Job description

Overview

Toronto Pearson International Airport is the fourth-largest entry point in North America. It is Canada’s largest and busiest airport with approximately 456,000 flights and 44 million passengers travelling annually, connecting passengers to different regions of the world.

Position Details

• Position: Ground Transportation Officer
• Site: GTAA - Toronto Pearson International Airport
• City: Mississauga, ON
• Status: Full Time
• Shift Time: Rotating Continental (0700 - 1900 / 1900 - 0700)
• Pay Rate: $19.30 per hour
• Posting Date: December 22nd, 2025
• External Closing Date: December 30th, 2025

Job Description

• Working on assigned shifts, oversee and manage the safe and orderly pick‑up of customers using Toronto Pearson Taxi and or Limousine services.
• Maintain the safety and security of all airport occupants as paramount to Paladin Security’s success.
• Being alert and observant while standing or walking for an extended period in all weather conditions.
• Manage the flow of passengers into authorized vehicles through the inner curb‑side location.
• Assist, communicate and update passengers with commercial vehicle status and/or inquiries when applicable.
• Coordinate passenger queuing.
• Deliver expected service in a consistent, predictable and courteous manner to both passenger and driver.
• Identify and report commercial vehicle activity that contravenes GTAA Rules and Regulations and Conditions of Permits for taxicabs and limousines.
• Maintain proper thresholds (number of vehicles required) for each terminal curb.
• Dispatch vehicle(s) to Arrivals curb as necessary to ensure equal wait times.
• Make arrangements for special vehicle requests such as Wheelchair Accessible and Oversized Vehicles.
• Accurately monitor wait times of guests during peak times and provide a daily Peak Period Passenger Count and wait times.
• Assist with implementation of inclement weather line‑up, doubling passengers when required.
• Ensure work area is clear of obstacles including baggage carts to maintain a safe environment.
• Maintain communications at all times with fellow Security Guards, Cliental and Paladin Managerial Staff.
• Respond immediately to any emergency and coordinate response accordingly based on established procedures.
• Perform duties and tasks assigned by the Security Leadership team and respond to the directions of the client GTAA.
• Observe and record all discrepancies, deficiencies and safety hazards/concerns noted during patrols and take corrective action when possible.
• Be courteous and helpful in enforcing all company policies, procedures, rules and regulations.
• Maintain the highest standard of security at all times, being professional in attitude, appearance and application.
• Perform security duties in accordance with established procedures, ensuring compliance with federal, provincial and municipal laws.
• Represent Paladin Security, the Greater Toronto Airport Authority (GTAA) and their customers in a manner that enhances the quality, image and reputation of Toronto Pearson International Airport.

Prerequisites

• Valid Security License for the province of Ontario.
• Valid First Aid & CPR – Level C from a WSIB‑approved vendor.
• English (oral and written) fluency is a must.
• Previous experience in security, law enforcement, or a related field preferred.
• Pervious Customer Service Experience required.
• Must provide certifications in Use of Force (UOF) and Management of Aggressive Behavior (MOAB).
• Applicants lacking these certifications may opt into Paladin’s UoF/MOAB Certification program prior to onboarding training.
• Please be aware: The UoF/MOAB Certification is not paid as it is a pre‑requisite; Paladin will cover the training costs with a 6‑month commitment to the position/availability.
• Authorized to legally work in Canada.

Why choose Paladin?

• Free Uniforms
• Security license reimbursement
• Work today, get paid today—daily pay available

Education Requirements

High School Diploma/GED

Additional Information / Benefits

Paladin Security: Making the World a Safer and Friendlier Place because we CARE! The Paladin Difference starts with our people; we hire the best, promote from within, respect differences, provide high quality service and have fun. If you think you have what it takes to join our team, we want to meet you!

Paladin Security has a diverse workforce and is committed to a workplace culture of respect, inclusion, and diversity. We are committed to providing accommodations for people with disabilities through the interview process and while employed. If you require an accommodation during the interview process, please let us know and we will work with you to meet your needs.

We thank all applicants for their interest; however, only those candidates that are shortlisted will be contacted for an interview.

Benefits

• Medical Insurance
• Life Insurance
• Dental Insurance
• Vision Insurance
• Paid Vacation
• Paid Sick Days
• Paid Holidays
• Short Term Disability
• Long Term Disability