Transplant Service Program Coordinator

Canadian Blood Services; Ottawa; Hybrid; CAD 56,000 - 67,000; Part time

Job summary

A health organization in Ontario is looking for a Regular Part-Time Transplant Services Program Coordinator to provide support to its Stem Cell Registry stakeholders. Responsibilities include managing international donor requests and fostering relationships with transplant centers. Candidates should have post-secondary education in a relevant field and at least three years of experience. The role offers hybrid work with competitive benefits, including vacation and health coverage.

Benefits

4 weeks' vacation

Annual performance award up to 5%

Comprehensive health, dental, and vision benefits

Defined benefit pension plan

Employee discounts and wellness program

Qualifications

• Minimum three years of progressive experience or equivalent combination of education and experience.
• Completion of post-secondary education in a relevant discipline from a recognized institution preferably in a science/health related field.
• Strong communication and customer service skills are essential.

Responsibilities

• Provide coordination and support to Stem Cell Registry stakeholders.
• Manage international donor requests for hematopoietic stem cell donation.
• Promote and facilitate effective stakeholder relationships.
• Ensure concise documentation using the SAP-based IT database.

Skills

Microsoft Office

Customer service skills

Organizational skills

Interpersonal skills

Attention to detail

Education

Post-secondary education in a relevant discipline

Tools

SAP

Job description

Job category: Other

Job posting ID: 8107

Employment status: Regular part-time

Position's anticipated start date: 2026-01-26

Classification: PTS

Salary/Rate of pay: $56,830 - $66,129

This external job posting may close earlier than the advertised deadline. We recommend applying as soon as possible.

Application requirements:

• Your up-to-date resume.
• We recommend you save a copy of the job posting for reference throughout the recruitment process.

Do you currently work for Canadian Blood Services? All employees must apply via the internal career page.

Together, we can make all the difference in the lives of others.

Be part of a dynamic, collaborative and caring organization committed to saving and improving lives. Thousands of patients depend on us every day for reliable access to safe blood, plasma, stem cells and organs and tissues.

If you are looking for a rewarding experience with a values and mission‑driven team, join Canada’s Lifeline and make a meaningful difference.

About the role

Canadian Blood Services is looking for Regular Part‑Time Transplant Services Program Coordinator to join our dynamic Stem Cells Team.

In the role of Transplant Services Program Coordinator, you will provide confidential coordination and support to Canadian Blood Services Stem Cell Registry stakeholders (internal and external), including international stem cell registries; transplant centers (Canadian/International) and stem cell collection sites. This role reports directly to the Supervisor, Transplant Services.

• Leveraging your excellent organizational skills, you will manage International donor requests for hematopoietic stem cell donation with international registries on behalf of Canadian patients. You will also manage each step of process from receipt of the initial request through to donor clearance, collection, product transport and infusion of product.
• You will oversee additional testing requests from Canadian transplant centres and international registries for Canadian and international stem cell donors and cord blood units.
• Drawing from your interpersonal skills, you will promote and facilitate effective stakeholder relationships both for internal and external customers.
• Using your brand focused mindset, you will foster and promote a positive public image of the Canadian Blood Services Stem Cell Registry.
• You will provide subject matter expertise and participate in working groups to ensure continuous improvement.
• Utilizing your great attention to detail, you will ensure concise documentation is completed using SAP based IT database - Stem Cell National System Solution.
• You will manage electronic/other data, as related to transplant services including updating shared/working directories/files/repositories, as required.
• Provide training, support and mentorship to the stem cell registry team and external customers.
• Capable of working in a highly regulated environment.
• Ability to support the after‑hours on call team on a rotational basis.
• Requirement to carry a cellular phone to support the after hours on call team.

Desired education and skills

• Completion of post‑secondary education in a relevant discipline from a recognized institution preferably in science/health related field of study.
• Minimum three (3) years of progressive experience, or an equivalent combination of education and experience, is required.
• Technical skills including Microsoft Office, Outlook and SAP.
• Strong communication and customer service skills are essential.
• Advances organizational skills and the ability to prioritize daily workload to meet urgent and rapidly changing timelines.
• Ability to manage coverage for the team during scheduled and non‑scheduled absences if required.
• Excellent interpersonal skills, team building and ability to collaborate in a multi‑disciplinary team setting.
• High degree of accuracy and attention to detail is required.
• Ability to work under pressure under pressure.
• The ability to exercise judgment, tact, diplomacy, and strict confidentiality are mandatory.

What we offer you

• 4 weeks' vacation.
• Annual performance award up to 5%.
• Comprehensive group health, dental and vision benefits for you and your family.
• Defined benefitpension plan.
• Employee discounts, wellness program, professional resources.

What you can expect

• This role will work in a hybrid environment with requirements to be onsite at Canadian Blood Services location 40% of the time/2 days of the week.
• Shift/hours - Monday to Friday days, 2 shifts one week, and 3 shifts the next week, 7.5 hours a day.

Diversity and inclusion play a vital role in ensuring health equity for patients across Canada. We are committed to reflecting Canada’s population in our organization and fostering an environment where all employees can be their authentic selves, with equal opportunities to succeed and contribute.

If this role resonates with you, we encourage you to apply by providing your up‑to‑date resume. This could be your first step towards a meaningful and inspiring career. Come to work each day knowing that you save lives.

We thank all applicants for their interest. However, only those considered for an interview or those invited to participate in an assessment will be contacted. Emails are sent directly from our system, to ensure you receive them please add [e-mail] and [e-mail] to your safe senders list.

Applicants who require accommodation should discuss their needs with us.