Customer Support jobs in Canada

Our client, a privately held Canadian distributor with a strong reputation for growth and customer-first service, is looking for an< b>Inside Sales Representativeto join their Richmond branch. This is a fantastic opportunity to build a rewarding career in a supportive, entrepreneurial environment where people are trusted to take ownership and succeed.

• Uncapped commission structure with outstanding earning potential. High performers on the team see exceptional results.
• A culture built on autonomy, trust, and positivity where employees are treated like business owners.
• Training and mentorship from both industry veterans and vendors, ensuring deep product knowledge and confidence in pricing and distribution.
• A collaborative team that values helping each other win and celebrating success together.

• Develop and maintain a strong customer base within your assigned territory.
• Meet sales and product targets, while tracking progress against branch goals.
• Work closely with Outside Sales Representatives to follow up on opportunities and projects.
• Source non-stock materials and coordinate with suppliers to meet customer needs quickly.
• Submit market feedback and insights on customer needs, trends, and opportunities.
• Complete and follow up on quotations, ensuring accuracy and timely responses.
• Partner with the Branch Manager on business development and strategic growth initiatives.
• Support purchasing and operations by providing feedback on stock levels and market demands.
• Provide top notch care to your customers, ensuring service is delivered effectively, quickly and top of mind.
• Contribute to branch activities, including inventory counts, team meetings, and corporate programs.

• Ideally, sales experience in electrical distribution, specifically wire and cable, with familiarity in pricing and margin management. Pricing in cable distribution is highly specialized and very different. Familiarity with this pricing environment will set you up for success.
• Experience in inside sales or customer-focused sales in a related industry is an asset.
• A driven, positive, and entrepreneurial mindset. You see this as building your own business within the business.
• Strong communication skills and the ability to build lasting customer relationships.
• You value providing the highest quality customer service to your customers and will go above beyond.
• Highly organized, with the ability to manage multiple accounts and deadlines.
• A solutions-focused attitude with a willingness to learn, be proactive, ask questions, and grow.
• Someone who thrives in a team-oriented culture where collaboration and support are key to success.

To apply, please submit your resume directly to: Alexandra.Bunardzic@summitsearchgroup.com

Please note only qualified individuals will be contacted.