Leader of the Corporate Account Coordinators & to the Customer Service Manager

s.t.o.p. Restaurant Supply; Kitchener; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading restaurant supply company in Waterloo seeks a customer service leader to oversee corporate accounts and ensure service excellence. Responsibilities include strategic planning, monitoring budgets, and supporting team performance. The ideal candidate has strong leadership skills, a customer-focused mentality, and experience in problem-solving. This position offers a dynamic work environment with opportunities for professional growth.

Benefits

RRSP Plans

Profit Sharing Program

Comprehensive Flexible Benefits

Paid Personal Days and Your Birthday

Qualifications

• High level of professionalism and dedication to customer service.
• Ability to build management and leadership skills.
• Strong organization and time management capabilities.

Responsibilities

• Lead the Corporate Accounts Coordinators and the Customer Service Manager.
• Strategic planning of service and communication levels.
• Monitor budgets, expenses, revenues, and profits.
• Coordinate sales inquiries and work on strategies to attract new customers.

Skills

Customer service excellence

Leadership experience

Effective communication

Organizational skills

Time management

Problem-solving

Education

College or University Degree or Certificate

Tools

Excel

Word

Job description

Overview

What We Do s.t.o.p.

Restaurant Supply has paved a path into becoming the top provider of top-quality kitchen equipment and materials for many foodservice giants in the hospitality industry.

Our primary mission is to continuously pursue growth and perfection in everything we do to provide nothing but the best for our clients.

Always on top of our game and putting the best interests of our customers first, s.t.o.p.

Restaurant Supply promises an efficient and convenient online shopping experience for everyone.

You can rely on our team of highly skilled professionals to exceed customer expectations by adhering to trustworthy and industry-established business practice.

Annual Health & Wellness Benefit.

What We Offer

• RRSP Plans
• Profit Sharing Program
• Comprehensive Flexible Benefits
• Paid Personal Days and Your Birthday

What it’s all about

You are an energetic and highly organized service professional with a passion for providing service excellence.

You excel at customer service and can be counted on to support everyone around you.

You approach what you do with high attention to detail and take care at every step.

You thrive in a fast-paced environment and enjoy working in partnership with a diverse team of people to deliver the best possible service to our customers.

What you’ll do

• Lead the Corporate Accounts Coordinators and the Customer Service Manager
• Strategic planning of service and communication levels
• Monitor budgets, expenses, revenues and profits
• Report the teams\' progress and performances to senior executives
• Support the Customer Service Manager and Corporate Account Coordinators
• Run various computer reports, and maintain spreadsheets
• Deliver projects on time within budget
• Solve escalated issues
• Coordinate sales inquiries and work out strategies to attract new customers
• All other duties assigned

Qualifications

• Possess a high level of professionalism and dedication to customer service
• Proven ability to build Manager and leadership experience and skills sets
• College or University Degree or Certificate
• Good working relationships with internal and external clients and business partners
• Excellent verbal and written communication skills
• Strong organization, time management and decision-making skills
• Ability to manage multiple tasks while prioritizing and managing tight deadlines
• Proficient in Excel and Word
• Ability to work in a team environment as well as under minimal supervision
• Must be comfortable problem solving and handling challenging situations in a professional demeanour