Customer Relationship Manager

Rogers Communications, Inc.; Kitchener; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading telecommunications company is seeking a Customer Relationship Manager to join their team. The role involves managing a portfolio of business customers and sourcing new business opportunities. Candidates should have over 3 years of experience in business sales, strong communication skills, and a passion for learning. This full-time position offers various benefits, including health and well-being options and employee discounts.

Benefits

Health & well-being benefits

Donation matching

Paid time off for volunteering

Pension plan & Employee stock options

Generous employee discounts

Leadership development programs

Qualifications

• 3+ years of business sales experience, preferably in telecom.
• Must have strong communication skills with business acumen.
• Demonstrated knowledge of modern selling techniques.

Responsibilities

• Meet and exceed sales quota requirements.
• Grow and manage business within existing accounts.
• Source and seek out new business opportunities.

Skills

Business sales experience

Strong communication skills

Modern selling techniques

CRM familiarity

Virtual account-management skills

Job description

Customer Relationship Manager

Our company was built on the dream of a pioneering entrepreneur, and that spirit continues to empower our work with businesses across Canada today. The Rogers Business team helps organizations of all sizes adapt, scale, and win with network services and other innovative technology solutions that are reliable, secure, and scalable. These solutions are built to allow businesses to operate more efficiently, reduce costs and improve productivity and collaboration. We are looking for team members who have a passion for delivering industry‑leading value to customers and businesses in the communities where we live and work, so come build a rewarding career at Rogers and be a driving force behind our success story!

Client Relationship Manager

We are seeking driven sales professionals to join our dynamic, customer‑focused team. In this role, you’ll manage a portfolio of business customers while actively identifying and pursuing new business opportunities. You will design tailored telecommunications solutions that align with customer needs, including all our product & service portfolios while helping to achieve revenue targets.

What you’ll be doing:

• Meet and exceed annual sales quota requirements that include new business acquisition and base revenue KPIs.
• Responsible for growing and managing the business within a defined base of existing accounts.
• Responsible for sourcing and seeking out new business opportunities.
• Act as the single point of contact selling & servicing wireless business opportunities.
• Responsible for creating and generating customer pricing quotes, and quarterbacking internal business case reviews.
• Responsible for proactively maintaining a high level of sales hygiene, forecasting, account planning, and various administrative responsibilities.

What you bring:

• 3+ years of business sales experience, preferably in a telecommunications setting.
• Familiarity with CRM and tracking applications.
• Must have strong communication skills with business acumen to ensure business‑development conversations about client strategy, challenges, and strategic imperatives.
• Demonstrated knowledge of modern selling techniques and virtual account‑management skills and acumen.
• Passion to constantly learn and improve.

To protect our people, brand and assets, a pre‑employment background check will be conducted. As part of our selection process, all candidates must clear a criminal background check. Additionally, a credit check and driver’s abstract may be required depending on the role.

Schedule: Full time

Shift: Day

Length of Contract: Not Applicable (Regular Position)

Work Location: 785 Wonderland Rd. S Unit S3 (5440), London, ON

Travel Requirements: Up to 25%

Background Check(s) Required: Criminal Record and Credit Check

To support career growth, collaboration, and high‑performing teams, all Corporate Employees are expected to work onsite a minimum of four (4) days per week starting October 6, 2025, increasing to five (5) days per week effective February 2, 2026. We believe that in‑person connection strengthens our culture and drives industry‑leading performance.

At Rogers, we believe the key to a strong business, is a diverse workforce where equity and inclusion are core to making everyone feel like they belong. We do this by embracing our diversity, celebrating our different perspectives, and working towards creating environments that empower our people to bring their whole selves to work. Everyone who applies for a job will be considered. We recognize the business value in creating a workplace where each team member has the tools to reach their full potential by removing any barriers for equal participation. We work with our candidates who are experiencing a disability throughout the recruitment process to ensure that they have what they need to be at their best. Please reach out to our recruiters and hiring managers to begin a conversation about how we can ensure that you deliver your best work. You matter to us! For any questions, please visit the Recruitment Process FAQ.

Location: Kitchener, ON, CA London, ON, CA

Being a Rogers team member comes with some great perks & benefits including:

• Health & well‑being benefits
• Donation matching
• Paid time off for volunteering
• Wealth Accumulation including: Pension plan & Employee stock options
• Generous employee discounts
• Leadership development, Mentorship, and Coaching programs

*available for full‑time and part‑time permanent employees, some restrictions apply

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