Customer Service Representative

Farm Boy Inc.; Eastern Ontario; On-site; CAD 35,000 - 45,000; Full time

Job summary

A leading grocery retailer in Kingston, Ontario is seeking a full-time team member to enhance the shopping experience by providing exceptional customer service and maintaining high standards in store operations. Candidates should have a passion for food, strong interpersonal skills, and the ability to thrive in a retail environment. A flexible schedule and bilingualism in English and French are assets.

Qualifications

• Superior customer service, organizational and interpersonal skills.
• Experience in a retail environment or equivalent.
• Ability to work independently and maintain high standards.

Responsibilities

• Provide superior customer service and support vision for fresh shopping experience.
• Package stock and rotate display counters.
• Keep work storage and areas clean and safe.

Skills

Customer service

Organizational skills

Interpersonal skills

Attention to detail

Computer Skills

Basic Math

Cash Handling

Job description

Overview

This position is responsible for contributing to the coordinated efforts of preparing and presenting a high-quality shopping experience to all Farm Boy customers. The performance of the duties must ensure a quality service approach to all customers employees and suppliers. All responsibilities must be performed in a manner consistent with the Farm Boy Way.

Major Responsibilities

• Provide superior customer service and support Farm Boys vision of the best fresh shopping experience.
• Have a passion for food and knowledgeably handle all customer questions or comments confidently.
• Utilizing Farm Boy Service Standards welcome greet and offer customer assistance as required.
• Package stock and rotate display counters ensuring that product is of high quality and finessed with correct signage.
• Keep the work storage and store areas clean and safe at all times by performing general housekeeping as required including sweeping mopping and dusting.
• Comply with all corporate policies especially as they relate to Health and Safety Food Safety and equipment use.
• Perform designated opening and closing procedures and offer assistance to other team members as requested.
• May be requested to undertake other related duties on a periodic basis.

Qualifications

• Superior customer service, organizational and interpersonal skills.
• Experience in a retail environment or an equivalent combination of education and experience will be considered an asset.
• Ability to work with little supervision with a high standard for quality, attention to detail and cleanliness.
• Ability to work in a team environment with clear and effective communication style both written and oral.
• Flexible schedule including weekends, evenings and holidays.
• Fluency in English and French shall be considered an asset.

Work & Sensory Environment

• Required to stand for long periods of time during shift.
• Required to lift carry or handle heavy objects.
• Required to adapt to temperature changes on occasion (working on the retail floor as well as in coolers and freezers).

Additional Information

Accommodation is available upon request for applicants and employees with disabilities.

Remote Work: No

Employment Type: Full-time

Key Skills

Typing, Data Entry, Customer Service, Basic Math, Computer Skills, Windows, Banking, Upselling, Pricing, Sanitation, Cash Handling, Stocking

Experience

years

Vacancy

1