Inside Sales Representative

Clutch Technologies Inc.; Mississauga; On-site; CAD 40,000 - 60,000; Full time

Job summary

A leading online car retailer in Mississauga seeks an Inside Sales Representative to manage customer inquiries and enhance the buying experience. The role requires 2-3 years of customer service or sales experience, a passion for cars, and organization skills. Candidates must be available for on-site work and weekends. Competitive compensation and autonomy are offered.

Benefits

Competitive compensation

Sales incentive plan

Autonomy & ownership

Qualifications

• 2-3 years of customer service or sales experience required.
• Passion for cars is a plus.
• On-site work at Mississauga facility is required.

Responsibilities

• Manage inbound customer inquiries through calls, emails, and SMS.
• Conduct warm outbound calls to prospective customers.
• Guide customers through the Clutch purchasing process.
• Inform customers about Clutch's products and services.

Skills

Customer service

Sales experience

Attention to detail

Job description

Overview

Clutch is Canada’s largest online used car retailer, delivering a seamless, hassle-free car buying and selling experience. Headquartered in Toronto, Clutch was founded in 2017 and currently services Ontario, New Brunswick, Nova Scotia, and Prince Edward Island. Clutch is backed by world-class investors. To learn more, visit clutch.ca.

About the role:

Inside Sales Representative to be the voice for an online car buying experience. This is a fantastic opportunity to join a rapidly growing team and create a huge impact!

What you'll do

• Manage inbound customer inquiries: respond promptly and professionally to a high volume of inquiries through phone calls, emails, and SMS, ensuring all needs are met with efficiency and care.
• Conduct outbound outreach (warm calls): engage with prospective customers who have shown interest in purchasing a car, offering information and support to help them move forward with Clutch.
• Guide customers through the Clutch process, helping them navigate their first steps in purchasing a car. Offer clear explanations to ensure confidence, while highlighting the benefits of buying with Clutch and the reasons behind our 5,000+ 5-star Google reviews.
• Take detailed notes and update customer information in our CRM system to ensure all interactions are properly documented and tracked.
• Inform customers about the full range of products and services Clutch offers, helping them understand how they can further protect and enhance their vehicle purchase with protection plans.
• Work closely with other departments to ensure a smooth and seamless experience for every customer, from initial inquiry to final sale.
• Communicate with enthusiasm and passion about what makes Clutch unique, showcasing how we revolutionize the car-buying experience.

What we’re looking for

• We’re seeking someone who is excited to be part of a fast-paced, high-energy team. If you’re passionate about providing excellent customer service and sharing your enthusiasm for online car buying and selling, we want you to join our team!
• 2-3 years of customer service or sales experience required
• Passion for cars is a plus
• Stoked about disrupting and redefining an age-old industry and a drive to win
• Attention to detail and a high level of organization
• On-site work at our Mississauga facility located at 3350 Wolfedale Rd
• Availability to work on weekends (either Saturday or Sunday) is required.

It'd be great if you have

• A valid OMVIC license is required, or you must be willing to obtain one within the first month of employment, with the costs fully covered by Clutch.
• Multilingual skills are an asset (e.g., French, Spanish, Mandarin)

Why you’ll love it at Clutch

• Autonomy & ownership - create your own path, and own your work
• Competitive compensation - base salary + sales incentive plan

Equal Opportunity

Clutch is committed to fostering an inclusive workplace where all individuals have an opportunity to succeed. If you require accommodation at any stage of the interview process, please email [e-mail].