Customer Service Representative

Farm Boy Inc.; Eastern Ontario; On-site; CAD 30,000 - 40,000; Full time

Job summary

A Canadian grocery retailer is seeking a dedicated individual to enhance the shopping experience for customers. Responsibilities include providing superior customer service, managing displays, and maintaining cleanliness in the store. Candidates should possess strong organizational skills, have retail experience, and preferably bilingual abilities in English and French. This role requires flexibility in scheduling and the ability to work effectively in a team environment.

Qualifications

• Superior customer service and interpersonal skills.
• Experience in a retail environment or equivalent education.
• Ability to work with little supervision and maintain quality.

Responsibilities

• Provide superior customer service and support Farm Boy’s vision.
• Handle customer questions or comments confidently.
• Package, stock, and rotate display counters.

Skills

Customer service skills

Organizational skills

Interpersonal skills

Attention to detail

Teamwork

Bilingual (English and French)

Education

Experience in a retail environment

Job description

Job Description

This position is responsible for contributing to the coordinated efforts of preparing and presenting a high-quality shopping experience to all Farm Boy customers. The performance of the duties must ensure a quality service approach to all customers, employees and suppliers. All responsibilities must be performed in a manner consistent with the Farm Boy Way.

Major Responsibilities

• Provide superior customer service and support Farm Boy’s vision of the best fresh shopping experience.
• Have a passion for food and knowledgeably handle all customer questions or comments confidently.
• Utilizing Farm Boy Service Standards, welcome, greet and offer customer assistance as required.
• Package, stock and rotate display counters ensuring that product is of high quality and finessed with correct signage.
• Keep the work, storage and store areas clean and safe at all times by performing general “housekeeping” as required, including sweeping, mopping and dusting.
• Comply with all corporate policies, especially as they relate to Health and Safety, Food Safety and equipment use.
• Perform designated opening and closing procedures and offer assistance to other team members as requested.
• May be requested to undertake other related duties on a periodic basis.

Qualifications

• Superior customer service, organizational and interpersonal skills.
• Experience in a retail environment or an equivalent combination of education and experience will be considered an asset.
• Ability to work with little supervision with a high standard for quality, attention to detail and cleanliness.
• Ability to work in a team environment with clear and effective communication style, both written and oral.
• Flexible schedule, including weekends, evenings and holidays.
• Fluency in English and French shall be considered an asset.

Work & Sensory Environment

• Required to stand for long periods of time during shift.
• Required to lift, carry or handle heavy objects.
• Required to adapt to temperature changes on occasion (working on the retail floor as well as in coolers and freezers).

Additional Information

Accommodation is available upon request for applicants and employees with disabilities.