Customer Service Representative (15 months term)

Cargill; Balcarres; On-site; CAD 40,000 - 55,000; Full time

Job summary

A leading agricultural solutions company in Balcarres is seeking a Customer Service Representative for a 15-month term. In this position, you will support customer service activities, optimize shipping and returns, and manage transactions for agricultural products. The ideal candidate will possess strong customer service skills and proficiency in Microsoft Office. This is an excellent opportunity for individuals looking to grow their career in a reputable firm.

Qualifications

• Strong customer service skills with the ability to build and maintain lasting relationships.
• Ability to work extended or flexible hours as required.
• Must be legally entitled to work for Cargill in Canada.

Responsibilities

• Processing and supporting the full cycle of grain and crop input transactions.
• Coordinating logistics and delivery schedules for products.
• Managing contracts, invoicing, settlements, and payments.
• Responding promptly to customer inquiries and resolving issues.

Skills

Customer service skills

Proficiency in Microsoft Word

Proficiency in Microsoft Excel

Proficiency in Microsoft Outlook

Education

Diploma/Certificate or Bachelor's degree in a related field

Tools

SAP

Salesforce

Power BI

Job description

Cargill’s size and scale allows us to make a positive impact in the world. Our purpose is to nourish the world in a safe, responsible and sustainable way. Cargill is a family company providing food, ingredients, agricultural solutions and industrial products that are vital for living. We connect farmers with markets so they can prosper. We connect customers with ingredients so they can make meals people love. And we connect families with daily essentials — from eggs to edible oils, salt to skincare, feed to alternative fuel. Our 160,000 colleagues, operating in 70 countries, make essential products that touch billions of lives each day. Join us and reach your higher purpose at Cargill.

This position is in Cargill’s agricultural supply chain business. We sit at the heart of the supply chain, partnering with farmers and customers to source, make and deliver essential products.

Job Purpose and Impact

The Customer Service Representative (15 months term) will support a moderate scale of customer service activities for a group of agricultural business locations. In this role, you will contribute to optimizing and monitoring shipping and returns, including processing complex orders from customers and resolving order or delivery issues.

Key Accountabilities

• Processing and supporting the full cycle of grain and crop input transactions, ensuring accuracy and compliance.
• Coordinating logistics and delivery schedules for products.
• Managing contracts, invoicing, settlements, and payments.
• Responding promptly to customer inquiries, resolving issues, and providing proactive communication.
• Maintaining systems and databases related to shipments, inventory, and customer accounts.
• Executing customer service strategies and supporting improvement projects.
• Escalating complex issues to appropriate staff when necessary.
• Other administrative duties as assigned.

Position Information

Relocation assistance will not be provided for this position.

Qualifications

Minimum Required

• Diploma/Certificate or Bachelor’s degree in a related field (agriculture or business) or equivalent experience.
• Strong customer service skills with ability to build and maintain lasting relationships.
• Demonstrated proficiency in Microsoft Word, Excel, and Outlook.
• Ability to work extended or flexible hours as required.
• Ability to sit and work on a computer for long periods of time, including repetitive keyboard activity.
• Must be legally entitled to work for Cargill in Canada.

Preferred

• Agricultural background and understanding of industry practices.
• Experience or knowledge in SAP, Salesforce, and Power BI.
• Two years of experience in a business setting (other combinations of education and experience considered).

Cargill is an equal opportunity employer and committed to providing accommodation to our job applicants with disabilities.