Customer Support à Canada

Our Vision is To Inspire hope optimizing human performance for a better life and a healthier world. Our dynamic team is determined to positively impact the communities we serve. Physical Therapists, Customer Service Agents, Administrative Staff, we hire the best! If you love to learn, love what you do and want to join us on our mission to enhance the profession please apply for an open position or join our Talent Community.

Mission: To improve lives through movement, inspire hope and impact health and well-being of every client by providing the best care through integrated clinical practice, performance enhancement, education and research.

Vision: To inspire hope optimizing human performance for a better life and a healthier world.

Customer Promise: Our Promise is to deliver the very best care, knowledge and service. To leave no stone unturned in the pursuit of health for our clients.

Department: Operations – Customer Service
Reports To: Customer Experience Manager
Pay Range: $18–$25/hour (based on experience and performance)

At KIME, our Customer Service Representatives are the first voice patients hear and the steady hand guiding them through their care journey. This role isn’t just about answering phones—it’s about building trust, solving problems, and helping people access life-changing care.

If you thrive in a fast-paced environment, love helping others, and can juggle multiple priorities with accuracy and heart, you’ll feel right at home here.

At KIME Performance Physical Therapy, we’re redefining sports medicine and rehabilitation. From youth athletes to tactical professionals to everyday movers, we deliver high-performance care that prevents injuries, speeds recovery, and builds stronger communities.

We’re more than a clinic—we are a team of dedicated professionals who believe trust is earned, impact is measurable, and people always come first. As a CSR, you’ll be the welcoming voice that connects patients to this mission.

• Deliver the Perfect Patient Experience every time by listening first and understanding each client’s “why.”
• Guide patients through services, insurance, and financial expectations with clarity and compassion.
• Accurately set up new patient accounts and intake information.
• Provide one-call resolution whenever possible, responding to calls, emails, and referrals quickly.
• Ensure financial counseling and account maintenance are handled with accuracy and empathy.
• Manage referrals and authorizations—our gold standard is response within the hour, always within 24 hours.
• Schedule visits within 24 hours of approval (no later than 5 days).
• Actively contribute in team huddles, offering support with a positive attitude.

Referral Response: Leads converted in <24 hours; authorizations scheduled within 5 days.

Call Quality & Service: QA score of 80% in the first month, 100% by month 3.

Patient Satisfaction: Warm, professional interactions that reflect KIME’s culture and values.

1–2 years of customer service experience (medical or health-related preferred).

Tech-savvy with MS Office, Google Workspace, and scheduling/EMR systems.

Strong multitasking skills—you’re comfortable handling a high volume of calls and details.

Clear, compassionate communicator who listens first and explains complex information simply.

Dependable, punctual, and adaptable—you can shift gears without missing a beat.

Bonus Skills (Not Required):

Associate’s degree in health administration, medical office, or related field.

Bilingual (Spanish strongly preferred).

What You Bring to the Team

Passion for Helping People – you seek opportunities to make a difference in every interaction.

Relationship Builder – you establish trust, collaborate well, and foster community.

Problem Solver – you think critically, resolve issues, and prevent escalations with care.

Reliable & Flexible – you deliver consistently, adapt to change, and keep things moving forward.

Competitive pay: $18–$25/hour (based on experience and performance)

Monthly bonus opportunities

401(k) retirement plan with company match

Full suite of health benefits: medical, dental, and vision insurance

Life insurance coverage

Paid Time Off (PTO) and paid holidays

Physical Demands & Work Environment

Office-based role using standard computer/phone equipment.

Occasional ability to lift up to 30 lbs.

Why Join KIME?

You won’t just be answering phones—you’ll be the voice of hope and care for patients starting their recovery journey. At KIME, we believe in high-performance medicine, teamwork, and trust. You’ll gain skills, make an impact, and grow in a culture that’s bold, driven, and committed to changing the game in sports medicine.