Claims Appeals & Customer Experience Specialist

Global Excel Management Inc.; Sherbrooke; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading service company based in Sherbrooke, Canada, is seeking a Customer Relations Officer to enhance customer experience by managing claims and complaints. Candidates should possess a college diploma and strong communication skills in English, with 3-5 years of customer service experience preferred. This role offers a competitive compensation package, professional growth opportunities, and work-life balance initiatives, along with an extensive benefits program.

Benefits

Competitive salary

Performance bonus

Extensive benefits package

RRSP Match program

Financial assistance for education

Health and wellness initiatives

Employee engagement programs

Qualifications

• 3-5 years of experience in customer service preferred.
• Benefits or claims assessment experience is an asset.
• Autonomous and detail oriented.

Responsibilities

• Conduct a detailed, unbiased review of initial claims.
• Communicate with claimants as required.
• Manage high-profile cases and analyze complex customer service issues.

Skills

Excellent verbal and written communication skills in English

Strong analytical and decision-making skills

Excellent interpersonal skills

Education

College diploma or equivalent

Job description

A leading service company based in Sherbrooke, Canada, is seeking a Customer Relations Officer to enhance customer experience by managing claims and complaints. Candidates should possess a college diploma and strong communication skills in English, with 3-5 years of customer service experience preferred. This role offers a competitive compensation package, professional growth opportunities, and work-life balance initiatives, along with an extensive benefits program.