Bilingual Customer Experience Specialist - Day Shift

Midland Transport; Dieppe; On-site; CAD 60,000 - 80,000; Full time

Job summary

A dynamic transportation company in Dieppe is seeking a Bilingual Customer Service Representative. This role involves responding to customer inquiries and ensuring superior quality service through problem-solving and effective call handling. Candidates should have a minimum high school diploma, be bilingual in French and English, and possess strong communication skills. Benefits include a flexible health plan, RRSP matching, and a rewarding work environment, with a Monday to Friday schedule.

Benefits

Flexible health, drug, dental, and vision plan

RRSP matching program

3 weeks' paid vacation

Employee & Family Assistance Programs

Health & Wellness reimbursements

Onsite fitness center

Free parking

Qualifications

• Must be bilingual in French and English.
• Exceptional verbal, written, and listening skills.
• Ability to handle multiple tasks simultaneously.

Responsibilities

• Respond to inbound call inquiries professionally.
• Ensure first call resolution through effective problem-solving.
• Coordinate special movement of freight and trace shipments.

Skills

Bilingualism in French and English

Exceptional verbal communication skills

Strong problem-solving skills

Ability to work in a fast-paced environment

Ability to work independently and in a team

Education

Minimum High School diploma

Tools

Microsoft Office Suite

AS400 system

Job description

A dynamic transportation company in Dieppe is seeking a Bilingual Customer Service Representative. This role involves responding to customer inquiries and ensuring superior quality service through problem-solving and effective call handling. Candidates should have a minimum high school diploma, be bilingual in French and English, and possess strong communication skills. Benefits include a flexible health plan, RRSP matching, and a rewarding work environment, with a Monday to Friday schedule.