Customer Support jobs in Canada

At Laurentian Bank, we believe we can change banking for the better. Founded in Montreal in 1846, Laurentian Bank helps families, businesses and communities thrive. Today, we have over 3,000 employees working together as One Team, to provide a broad range of financial services and advice-based solutions for customers across Canada and the United States. We drive results by placing our customers first, making the better choice, acting courageously, and believing everyone belongs.

This role sits within Laurentian Bank. The incumbent is responsible for business development within a group of clients and prospects in a given industry, risk management and portfolio profitability. Sector : SME + Real Estate

LI-Hybrid

Responsibilities

• Design a business development plan for the industry under his or her responsibility to build a network of clients and prospects via the following activities :
• Implement a direct solicitation approach for prospects / stakeholders / clients.
• Become an active member of industry associations.
• Get references from clients and other association stakeholders.
• Target client and prospect needs and anticipate how their situations may evolve, recommend strategies adapted to their needs.
• Carry out preliminary risk analyses to ensure that financing structures are consistent with the Bank’s policies, programs and procedures.
• Collaborate with the Account Manager in credit underwriting.
• Ensure that terms and conditions are met (credit risk control).
• Maintain a high level of quality and portfolio performance (profitability and quality).
• Work closely with other stakeholders in the business unit.
• Ensure full compliance with our service guarantee.
• Ensure the Bank’s visibility in the industry under his or her responsibility by representing the organization and promoting the Bank’s image, in addition to developing and maintaining business relationships with current and potential clients and influential people, etc.
• Be on the look-out for industry trends and changes in legislation to ensure that current practices are up to date.
• Formulate recommendations to improve work processes.
• Perform all tasks of similar or general nature requested by his or her superior or required for the job.

Qualifications

• University degree in an appropriate finance-related field, and zero to two years of experience
• Team player
• Spoken and written communication skills, French and English
• Financial analysis skills
• Autonomy, initiative and capacity for peer- and self-learning
• Ability to manage several projects in a fast-paced work environment
• Professional working proficiency in French and English languages preferred as position involves frequent written and oral communication on complex matters with internal and external parties in both languages.

What Laurentian Bank has to offer you

The total compensation offered by Laurentian Bank encompasses a comprehensive range of benefits, highlighting our commitment to the well-being and success of our employees. Here are some of the key points of our offering :

• Total compensation : Earn a comprehensive compensation package that includes annual reviews and performance-based bonuses.
• Work model : We prioritize a hybrid work model based on business needs.
• Stock purchase plan : Become not just an employee, but a Laurentian Bank shareholder. Employer matching takes your investment even further.
• Time off : In addition to paid vacation, we provide floating days and leave options to accommodate the diverse needs of our employees.
• Health and wellness : Take care of your health and well-being with access to healthcare professionals, our Employee and Family Assistance Program (EFAP), and a Stress Management and Well-Being Program.
• Group insurance and pension : We offer a competitive insurance program based on your family’s needs and a defined contribution pension plan to help prepare for your future.
• Financial benefits : As a Laurentian Bank employee, you’re also the best ambassador for our products and services. Take advantage of employee-only offers on a wide range of products. Enjoy exclusive deals and preferred rates on products and services including insurance, hotels, train tickets, spas and many more.

We are committed to creating a fulfilling professional environment where your skills are valued, and your well-being is a priority. Join us for a rewarding career at Laurentian Bank.

Inclusion and Accessibility

At Laurentian Bank, we believe everyone belongs. We are committed to fostering an inclusive work environment that reflects the diversity of our customers and our communities and where everyone feels like they belong and can thrive. To this end, we encourage applications from individuals from equity-deserving groups, including Indigenous persons, racialized and persons with disabilities, marginalized genders and the 2SLGBTQIA+ community.