Customer Support jobs in United Kingdom

Account Executive

Description

Our client is a successful Canadian owned operator that has been providing businesses in Canada with carrier-grade wireless broadband, voice and data communications services since 2001. As a national broadband service provider, we own and manage our wireless IP network in 46 major markets across Canada, serving more than 6,200 customer locations.

Our client has engaged ROSS (www.getROSS.com) to find them an exceptional Director, Strategic Accounts. ROSS is an innovative leader in Recruitment Process Outsourcing (RPO), HR Technology, Recruitment and HR Professional Services. We’re a company of People Specialists helping companies align their People Strategy with their Business Growth.

Role:

Reporting to the Regional Sales Manager, our Account Executives are part of a team of smart, hungry sales people who reach out to small and medium business owners or IT managers on a daily basis to uncover their needs in the areas of broadband internet, data and voice services and convey to them the functional and cost benefits of using our client’s family of services. Their Account Exec’s spend a good part of every week in the office researching, prospecting and talking to prospective clients. Once they’ve qualified a prospect they hit the road for further discovery and to present solutions to small and medium sized companies. They are responsible for the full life cycle of the sale and once the deal is closed the Account Exec’s work closely with implementation teams to ensure the services are set up to the standards agreed to. The primary focus of the role is new business development but it includes the expectation that you are following up with existing clients to ensure our services continue to meet their needs and to identify opportunities to sell them additional capacity or services.

Responsibilities & Accountabilities:

1. Develop and manage a business plan to achieve and exceed established monthly sales quotas.
2. Develop sources of sales leads and actively prospect for new sales opportunities.
3. Conduct various prospecting activities, including telemarketing, cold calling, lead referrals, etc. in sufficient volume to ensure that sales targets are met.
4. Update and maintain accurate records in Microsoft CRM, providing forecasts and activity reports as required.
5. Attend regular sales meetings, training and performance review sessions.
6. Establish effective business relationships with key decision makers.
7. Develop an understanding of the customer’s business needs and future requirements.
8. Prepare sales proposals and conduct sales presentations for prospective customers.
9. Complete the necessary documents for the efficient processing of customer orders.
10. Support the Customer Care Team when necessary to ensure customer satisfaction.
11. Provide feedback on marketing materials and products/services.

Education & Experience:

1. 5 years of experience in a business-to-business sales environment.
2. Relevant sales experience in the Telecom or I.T. space.
3. Familiarity with selling products or services with a sale’s cycle of 2 to 8 weeks an asset.
4. Degree or diploma from a post-secondary institution in a relevant field of study (Business, Marketing etc.)

Skills, Knowledge & Abilities:

1. Energetic and self-motivated “hunter” with a passion for new business sales.
2. A strong sense of urgency and a burning desire to be the best.
3. A closer with a proven track record of success in meeting or exceeding quota consistently.
4. Effective phone interaction and cold-calling skills.
5. Understands solution selling and creating value for business customers.
6. Solid sales skills and understanding of how to manage a sales funnel.
7. Positive and proactive salesperson with a proven ability to prospect and cultivate strong relationships with key decision makers and influencers.
8. Ability to communicate and present confidently to any level of an organization.
9. Knowledge of Internet access technologies and/or LAN/WANs is helpful.

What Our Client Offers:

1. A comprehensive benefits package
2. Generous vacation entitlements
3. Flexible work schedules
4. A dynamic and fun work environment
5. Group RRSP
6. Employee Share Purchase Plan with a corporate match
7. And much more.