Client Success Manager

GAM Tech; Vancouver; On-site; CAD 60,000 - 80,000; Full time

Job summary

A dynamic Managed Service Provider in Vancouver is seeking an experienced Account Manager / Client Success Manager. You will be the main point of contact for clients, ensuring satisfaction and identifying business opportunities. Ideal candidates have 5+ years in account management and strong communication skills. This full-time role offers a competitive salary starting at $90,000, along with comprehensive benefits and a supportive team environment.

Benefits

Competitive base salary

Performance commissions

Health and dental benefits

Paid time off

Flexible work options

Opportunities for professional development

Qualifications

• Minimum 5 years of experience in Account Management or Client Success within an MSP or IT services environment.
• Proven success in managing multiple client relationships with a consultative, customer-first approach.
• Strong understanding of IT service delivery models, managed services, and cybersecurity fundamentals.
• Excellent communication, presentation, and relationship-building skills.
• Analytical mindset with the ability to identify client needs and business opportunities.
• Experience with CRM and PSA systems (HubSpot, HaloPSA, or similar).
• A proactive attitude, accountability for results, and genuine care for client outcomes.

Responsibilities

• Act as the primary point of contact for assigned clients.
• Conduct regular client business reviews to assess satisfaction.
• Collaborate with internal teams to ensure service delivery.
• Develop account plans aligned with client goals.
• Drive renewals and identify upsell or cross-sell opportunities.
• Monitor account health metrics and resolve client concerns.
• Coordinate with the Service Delivery team for communication.
• Stay current on industry trends and best practices.

Skills

Account Management

Client Success

IT service delivery

Cybersecurity fundamentals

Communication skills

Relationship building

Analytical mindset

CRM systems

Tools

HubSpot

HaloPSA

Job description

About GAM Tech

GAM Tech is a dynamic and rapidly growing Managed Service Provider (MSP) dedicated to delivering innovative, secure, and efficient IT solutions.

Our mission is to create fun, success, and innovation for our people and customers. We live by our core values — Teamwork, Care, Communication, Accountability, and Positive Attitude — to ensure our clients receive the best possible IT support and business solutions.

Key Responsibilities

• Act as the primary point of contact for assigned clients, maintaining strong and lasting relationships.
• Conduct regular client business reviews to assess satisfaction, identify gaps, and suggest technology improvements.
• Collaborate with internal teams to ensure timely and high-quality service delivery.
• Develop account plans aligned with client goals and GAM Tech’s strategic offerings.
• Drive renewals and identify upsell or cross-sell opportunities.
• Monitor account health metrics and proactively resolve client concerns.
• Coordinate with the Service Delivery team to ensure seamless communication and escalation handling.
• Stay current on industry trends, cybersecurity developments, and MSP best practices.

Qualifications & Experience

• Minimum 5 years of experience in Account Management or Client Success within an MSP or IT services environment.
• Proven success in managing multiple client relationships with a consultative, customer-first approach.
• Strong understanding of IT service delivery models, managed services, and cybersecurity fundamentals.
• Excellent communication, presentation, and relationship-building skills.
• Analytical mindset with the ability to identify client needs and business opportunities.
• Experience with CRM and PSA systems (HubSpot, HaloPSA, or similar).
• A proactive attitude, accountability for results, and genuine care for client outcomes.

What We Offer

• Competitive base salary ($90,000+ depending on experience).
• Performance commissions based on retention and growth.
• Comprehensive health and dental benefits.
• Paid time off and flexible work options.
• Opportunities for professional development and advancement.
• A supportive team environment built on Teamwork, Care, Communication, Accountability, and Positive Attitude.

Work Schedule

Full-time, Monday–Friday.

Apply Now

Ready to join a company where you can truly make an impact? Apply today with your resume and a brief cover letter telling us why you’d be a great fit for the Account Manager / Client Success Manager role at GAM Tech.

Additional Information

We value a diverse and inclusive workplace. If you require accommodation during the hiring process, please let us know and we’ll ensure reasonable arrangements are made.

We appreciate all applicants for their interest; however, only those selected for an interview will be contacted. No phone calls or website inquiries, please.