Field Service Representative

Danaher; Guelph; Remote; CAD 75,000 - 85,000; Full time

Job summary

A leading medical diagnostics company is seeking a Field Service Representative in Ontario, Canada. The role emphasizes outstanding customer service, troubleshooting, and maintenance of diagnostic instruments. Candidates should have a technical diploma, 3+ years of relevant experience, and the ability to travel extensively. The position offers a salary range of CAD 75,000.00 – 85,000.00, bonus eligibility, and a comprehensive benefits package.

Benefits

Comprehensive benefits package

Paid time off

401(k) for eligible employees

Qualifications

• 3+ years of relatable field service experience preferred.
• Ability to travel extensively, including the U.S.
• Valid driver's license with a clean driving record.

Responsibilities

• Perform troubleshooting, repair, installation, and preventive maintenance.
• Deliver customer training and service documentation.
• Build relationships with customers to enhance satisfaction.

Skills

Field service experience

Customer service

Technical troubleshooting

Biomedical Engineering Technology

Education

Technical diploma or higher

Job description

Overview

Beckman Coulter Diagnostics has a long history of advancing and optimizing the laboratory to move science and healthcare forward. We’re building a culture that celebrates backgrounds, experiences, and perspectives of all our associates, investing in opportunities to build a meaningful career with support to be successful. Beckman Coulter Diagnostics is proud to work alongside a community of six fellow Diagnostics Companies at Danaher, working at the pace of change to improve patient lives with diagnostic tools that address the world’s biggest health challenges.

The Field Service Representative (FSR) for Beckman Coulter Diagnostics is responsible for providing outstanding customer service to clients while installing and maintaining diagnostic instrumentation and systems in hospital and stand-alone laboratory environments. This position is part of the Field Service Organization located in Southwestern Ontario and will be supporting a territory around that region including northern Ontario. Our vision is to relentlessly reimagine healthcare, one diagnosis at a time.

You will be part of the Field Service Representative team and report to the Canada Central District manager responsible for frontline support by resolving customer problems and issues through technical expertise and troubleshooting. The FSR uses critical thinking to resolve issues within defined procedures to rapidly repair instrumentation. FSRs also provide training to our customers, verify the operational performance of the instrumentation, and ensure data quality of systems to provide the most accurate results in the marketplace.

Responsibilities

• Independently serve customers by performing troubleshooting, repair, installation, validation, and preventive maintenance on designated instrumentation.
• Complete timely and accurate preventive maintenance, field modifications, instrument repairs, and service documentation. Deliver exceptional customer service to Beckman Coulter clients, including technical training on diagnostic products and systems.
• Focus on customer needs and satisfaction, building the relationship with the customer to become a perceived partner in their business. Travel throughout the district’s territory, and/or Canada, to service a variety of sites where our instrumentation is utilized.

Qualifications

• Technical diploma or higher in Biomedical Engineering Technology or Electronics Engineering Technology, or a related field with a minimum of 3 years of relatable experience (field service experience preferred).
• Ability to travel to and from the United States, hold a valid driver’s license, and meet safety and credentialing requirements. This includes annual background checks, immunizations, and required training.
• Hold a valid driver’s license with a clean driving record over the past three years. Must be able to travel up to 60% of the time, including overnight travel within the assigned service district and occasionally to other service districts in Canada. Must be able to lift, lower, and carry up to 50 lbs unassisted. Physical requirements include frequent bending, stooping, twisting, turning, crouching/crawling, pushing/pulling, and prolonged sitting or standing. Must be able to reach at, above, and below shoulder level, and have good hand and finger dexterity.
• It would be a plus if you possess experience servicing instrumentations in hematology, chemistry, or immunochemistry; and experience servicing IVD instrumentation in chemistry, immunochemistry, hematology, urinalysis, or lab automation.

Work Arrangement and Compensation

This position is eligible for a remote work arrangement in which you can work remotely from your home. Additional information about this remote work arrangement will be provided by the interview team. The salary range for this role is CAD 75,000.00 – 85,000.00. This range is the company’s estimate at the time of posting and may change. This job is also eligible for bonus/incentive pay. We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance, and a 401(k) for eligible employees.

Equal Opportunity

Danaher Corporation and all Danaher Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. We value diversity and the existence of similarities and differences found in our workforce and markets. We will provide reasonable accommodation to participate in the job application or interview process and to perform crucial job functions. Please contact us at the provided details to request accommodation.