Client Account Manager

Chartright Air; Mississauga; Hybrid; CAD 55,000 - 75,000; Full time

Job summary

A leading aviation services company in Mississauga is seeking an experienced professional to manage aircraft owner relationships, providing exceptional customer service for personal and business trips. The ideal candidate has a university degree, 3+ years of aviation industry experience, and a strong understanding of budgeting and forecasting. Flexibility to work remotely and competitive benefits are offered.

Benefits

100% company-paid extended health and dental coverage

Employee discounts for families

Generous RRSP/DPSP matching program

Qualifications

• 3+ years of aviation industry related experience in operations, customer service or sales.
• Proficient with various scheduling software.
• Exceptional ability to interact with all levels of staff.

Responsibilities

• Cultivate aircraft owner relationships and manage portfolios.
• Provide outstanding customer service to aircraft owners.
• Prepare budget and forecast plans for aircraft owners.

Skills

Aviation industry experience

Customer service focus

Problem-solving skills

Interpersonal skills

Strong communication skills

Education

University degree or College diploma in Business or Aviation

Tools

Microsoft Office Suite

Scheduling software (Avianis, Foss, BART)

Job description

Who we are

✈️ Who we are:
Chartright Air Group is an innovator within the Canadian aviation industry, offering tailored private jet charter, turn‑key aircraft management, aircraft maintenance and FBO services. Our commitment to safety, customer service, and operational excellence has established us as the leading provider of private jet service in Canada.
For over 35 years, we've built a reputation for safety, service excellence, and innovation. Our passionate team of enthusiastic aviation professionals thrive in a fast‑paced, customer‑driven environment where continuous improvement is encouraged and celebrated.

Why Chartright

• Make an Impact: Help shape the future of a growing aviation company.
• Be Part of a Winning Team: Work with talented professionals who value collaboration and excellence.
• Drive Change: Contribute to our ongoing transformation and growth, using your unique skills to improve processes and deliver results.
• Grow Your Career: Access opportunities for personal and professional development.
• Competitive Benefits: Enjoy a competitive compensation package, including 100% company‑paid extended health and dental coverage.
• Employee Perks: We offer a variety of partnerships, offering discounts for employees and their families.
• Plan Ahead: Benefit from our generous RRSP/DPSP matching program.

What You’ll Do

• Cultivate aircraft owner relationships and manage their portfolios, inquiries and service requirements including flight plans and aircraft costing.
• Provide outstanding, professional customer service and support to our aircraft owners for their business and personal trips.
• Liaison with internal and external stakeholders regularly and in a timely manner to identify their interests, concerns and provide solutions that service our aircraft owners.
• Coordinate and approve training dates, pilot leaves, contract pilot approvals, etc. with owner‑clients and internal stakeholders.
• Prepare budget and forecast plans for aircraft owners and affiliates, including reports, invoices and budget reviews.
• Partner with the flight coordination center on all client flight activities to ensure all flights are operating efficiently.
• Coordinate and approve pilot scheduling needs to ensure client‑owner accommodations are serviced.
• Contribute to creating a highly collaborative team environment.
• Organize and lead regular team meetings to support owner‑client’s portfolio.
• Participate in other related projects or initiatives as requested by the Manager.

What You Bring

• A University degree or College diploma in Business or Aviation program.
• 3+ years’ aviation industry related experience in operations, customer service or sales considered required; will consider equivalent combination of education and experience.
• Experience using scheduling software such as Avianis, Foss and BART.
• Strong understanding of business acumen including budgeting, forecasting, and planning.
• Exceptional customer‑service focus, solutions‑orientation and relationship skills.
• Strong oral and written communication skills.
• Exceptional ability to interact and partner effectively with all levels of staff across functions include senior leaders.
• Solid interpersonal skills, able to build strong, collaborative relationships while exhibiting respect, tact, and integrity.
• Excellent problem‑solving and judgment.
• Solid time management and organizational skills.
• Ability to thrive in a fast‑paced work environment and manage numerous tasks and activities simultaneously under pressure.
• Proficient with Microsoft Office including Outlook, Word, PowerPoint and Excel to develop various reports (i.e. forecasts, client reviews).

Hours of Work

• Able to work core hours between 8am and 5pm with flexibility to work remotely 1 to 2 days/week.
• Must be available outside of normal business hours to address important owner‑client requirements.

Diversity & Inclusion

We respect and value the diversity of our people. We strive to create an environment where employees can be themselves and where our differences are celebrated. We welcome all applicants and encourage individuals who identify with any of the protected grounds under the human rights legislation to apply to any open role. We are committed to fair and equitable hiring practices; our hiring and selection process is conducted in accordance with all employment legislation and the Human Rights Code of Canada. If you require accommodation during the hiring and selection process, please advise the recruiter or contact [e-mail].

Apply Today

Ready to take off with us? Apply today and help shape the future of aviation. We thank all applicants for their interest. Only those selected for an interview will be contacted.