Customer Support jobs in Canada

As an Account Manager at Univar Solutions, you will be responsible for all existing accounts within your territory (Greater Toronto Area) and be tasked with leading initiatives that drive business growth. This includes creating and fostering relationships with our existing and potential customers.

• Call on established and prospective customers to sell company products and services.
• Proactively plan customer visits 1-2 weeks in advance.
• Serve as the main point of contact in all matters related to client concerns and needs.
• Grow our industrial footprint within the Greater Toronto Area by meeting with customers consistently in order to strengthen client relationships.
• Develop a thorough understanding of our products and service offerings to better upsell and cross-sell to key stakeholders.
• Co‑ordinate with Customer Service and Operations to maintain customer service levels.
• Forecast sales activity and revenue projections on a monthly, quarterly, and annual basis.
• Utilize Salesforce.com to manage customer information during all planning phases.
• Other tasks as assigned.

• Bachelor’s degree in Technical Science, Chemistry, Business, or similar.
• 3+ years of experience in a B2B selling role in a related industry.
• Ability to clearly articulate how proposed solutions meet client business objectives.
• Recognize and monitor market conditions, trends, and competitor activities.
• Must be self‑motivated and apply emotional intelligence to effectively communicate with internal & external stakeholders at all levels.
• Proficient in Outlook, Excel, Word, and PowerPoint.
• Working knowledge of Salesforce.com CRM & Tableau for Data Analytics is an asset.
• Working knowledge of contract terms, principles, and profitability calculations.
• Must have strong organizational skills, work independently, and demonstrate initiative.

• Benefits including employer paid medical, dental, short term and long-term disability coverage.
• Paid Company vehicle including gas, insurance, personal use, and maintenance.
• Paid training and development programs at every level.
• Global career advancement and mentoring opportunities.
• Employee Resource Networks that are advancing diversity, equity, and inclusion.

Univar Solutions is the leading, global distributor of chemicals and ingredients essential to the safety, health, and wellbeing of our daily lives from life‑saving medicines and vitamins to hand sanitizers and industrial materials used for cleaning, construction, and more. Our global team of more than 10,000 employees support our vision to redefine distribution and be the most valued chemical and ingredient distributor on the planet! We offer a Total Rewards package that includes market‑leading pay and incentives as well as a diverse benefit offering to support our employees' physical, emotional, and financial wellbeing. Univar Solutions supports sustainable solutions for the world around us so that we can do our part to keep our communities healthy, fed, clean and safe. We are committed to a diverse workforce and a culture of inclusion. Together, we are building a culture that acknowledges the unique experiences, perspectives and expertise of individuals and provides the development and growth opportunities to empower us to redefine our industry.

Univar Solutions is an equal opportunity employer. All qualified applicants will receive consideration for employment and will not be discriminated against based on their race, gender, sexual orientation, gender identity, religion, national origin, age, disability, veteran status, or other protected classification.