Customer Support à United States

Are you looking to join a Global Tech leader?

Then we have an exciting opportunity for you in Montreal or Toronto!

About us

Broadsign is a growing software company with a mission to make buying, selling, and delivering out-of-home media easier than ever. Our software is operated by some of the most successful out-of-home businesses and powers impactful, compelling campaigns seen across the world. Come light up the world as a Programmatic Account Manager!

What to expect:

As a Programmatic Account Manager, you will be taking full responsibility for supporting our sales team during pre & post-sales activities, from RFP responses and media planning to managing delivery & pacing of campaigns as they activate.

Job Responsibilities:

• Support the RFI/RFP process to land new accounts across all buyer demand (managed & self-serve) in the assigned region
• Craft effective responses to RFPs and inventory requests, including robust media plans, campaign design, and best practice recommendations
• Work closely with Sales to identify strategies to grow existing accounts
• Manage the campaign launch process from start to finish, inclusive of strategy recommendation, proactive pacing & optimization, upsells, troubleshooting, and delivery of post-campaign performance reporting
• Utilize Salesforce to ensure all campaign information is accurate
• Leverage a deep understanding of Broadsign’s DSP & SSP, including 3P DSP integrations to communicate best practices for campaign effectiveness
• Proactively use data, trends, market insights, and logic to develop strategic, tailored campaign recommendations and upsell opportunities for continued success
• Work with cross-functional teams for deal creation, ensure inventory availability, and surface feedback to drive platform & feature enhancements

What you need to perform in this job:

• Previous Programmatic Ad Ops, Programmatic Trading, or Account Management experience at either a DSP, publisher, or agency (you excel at being the key point person and expert that the sales team & customers rely on)
• A deep understanding of digital programmatic ecosystems (DSPs, SSPs, RTB landscape) and/or digital-out-of-home (DOOH)
• Solid experience in Excel and MS Office, including pivot tables, chart-making, and manipulation of large data sets
• Outstanding troubleshooting, analytical, and problem-solving abilities, along with an ability to collaborate cross-functionally in a fast-paced start-up environment
• A solutions-oriented attitude, getting satisfaction from finding optimal solutions to meeting client needs & objectives
• A flexible, quick, and organized approach to your work; you have the ability to manage multiple tasks and perform well under pressure
• A natural inclination to be meticulous & thorough, with a positive ‘can-do’ attitude
• Able to conduct business conversations (oral and written) in English and speaking another language is an asset.

What we bring to the table :

• Comprehensive Benefits: 500$ Health Care Spending Account (HCSA) per employee per calendar year to cover additional health-related expenses. Unlimited access to a virtual healthcare platform (Telus Health)
• Paid Time Off: 3 weeks vacation minimum, an additional week off during the holidays, 5 sick/personal days & 2 volunteer days
• Wellness: 500$ Health and Wellness fund to support your mental and physical health and office-related expenses
• Retirement Savings: Group RRSP where Broadsign will match contributions at 50% up to a maximum of 4% of your salary.
• Financial Perks: Transportation reimbursement for travel to a Broadsign office
• Parental leave salary supplement