Field Service Representative (Land) (Permanent)

Babcock Mission Critical Services España SA.; Ottawa; On-site; CAD 67,000 - 84,000; Full time

Job summary

A leading defense company in Ottawa is seeking a Field Service Representative to conduct maintenance and repairs on armored vehicles. This role involves frequent travel and a strong understanding of mechanical, electrical, and hydraulic systems. Candidates should have a degree in automotive mechanics and several years of relevant experience. Competitive salary and benefits are offered.

Benefits

100% employer-paid health and dental premiums

Wellness benefit for healthy lifestyles

Maternity/Parental Leave top-up payment

Qualifications

• 4 to 5 years of experience in a similar role in automotive and manufacturing environments.
• Valid driver’s license for heavy vehicles.
• Eligible for Canadian Secret Security and ITAR Clearance.

Responsibilities

• Perform preventive and corrective maintenance on armored vehicles.
• Diagnose malfunctions and faults using diagnostic tools.
• Generate concise vehicle reports.

Skills

In-depth knowledge of diesel mechanics

12V/24V electrical systems

Hydraulics

Onboard electronics

Ability to read technical drawings

Education

Degree or diploma in automotive mechanics

Job description

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Field Service Representative (Land) (Permanent)

Location:

Ottawa, ON, CA, K1P 5E7

Onsite or Hybrid:

Field Service Representative (Land)- Deployable (Permanent)

Expected Salary : $67,021 to $83,776

To determine final salary, Babcock considers a variety of factors including the successful Candidate’s skills and experience and internal equity. The final base salary offer is at the Company’s sole discretion and presented as part of a competitive total compensation package.

What You Do Here Matters

In a complex world marked by the threat of war, natural disasters, and geopolitical instability, national security has never been more important.

Babcock is an international defence company providing support and product solutions to enhance our customers’ defence capabilities and critical assets.

Our Canadian team combines their talent and expertise with deep global knowledge and experience from our operations in the United Kingdom, Europe, Australasia and Africa.

Working for us, you’ll help ensure that Canada’s critical services and assets are readily available, reliable, and capable for our defence and civil customers and contribute to Babcock’s Purpose, ‘Creating a safe and secure world, together.’

Be Part of Something Big.

Babcock is a people business. Our people and customers matter most to us. Here you will experience a challenging and rewarding work environment with the support you need to deliver and thrive in your career alongside inclusive teams you respect that value your skills and dedication.

Our Babcock Principles create the foundation for how we deliver better outcomes for our Culture , Customers and Communities . By collectively embodying these Principles in all the work we do, our colleagues help make us great:

• Be Curious – We believe in challenging the status quo and asking, ‘how might we?’
• Think: Outcomes – We believe in measuring success by the results we deliver and the positive impact we make
• Be Kind – We believe in being kind to ourselves, kind to each other, and kind to our planet.
• Collaborate – We believe that Babcock is greater than the sum of its parts.
• Be Courageous – We believe in being brave, ambitious, and determined.
• Own and Deliver – We believe everybody has a part to play in Babcock’s and our customers’ success .

Our people are at the heart of creating a safe and secure world. We offer a collection of programs and benefits designed to support their well-being:

• 100% employer-paid health and dental premiums
• Our Wellness benefit promotes a work environment that supports healthy lifestyles and well-being
• Our Employee and Family Assistance Plan (EFAP) offers support and solutions for a wide range of life’s challenges
• A Maternity/Parental Leave top-up payment is available for our colleagues as their family grows

Planning for the Future

• Babcock Canada matches a portion of earnings towards our RRSP/DPSP program. Additionally, colleagues can contribute directly to a TFSA

Flexibility in How We Work

• Competitive annual vacation time off and additional time off during our holiday closure

Growth and recognition

• A comprehensive colleague recognition program and bonus program
• Training and support for professional development and professional membership dues

We encourage you to learn more about Babcock Canada by exploring our website: babcockcanada.com .

As a Babcock Field Service Representative, you will be responsible for the preventative maintenance, technical inspection, diagnostics and repair of armoured vehicles directly at client sites or in the field. The technician also provides technical training to operators or local maintenance teams. This role requires frequent travel, high autonomy, and strong knowledge of mechanical, electrical, hydraulic and electronic systems specific to armoured vehicles.

In this role, you will:

• Perform preventive and corrective maintenance on armored vehicles (mechanical, electrical, electronic, hydraulic) domestically at client sites and in the field, both in Canada and internationally.
• Diagnose malfunctions and faults in the field using specialized diagnostic tools.
• Replace or repair defective parts according to manufacturer specifications.
• Ensure all work complies with safety and armor standards. Conduct inspections, maintenance and repair of armoured vehicles internationally.
• Conduct in country parts stock checking and replenishment requests.
• Generate concise and accurate handwritten and electronic vehicle reports.
• This role requires frequent international travel including to areas of high risk. Overseas deployments may be up to four weeks.

The ideal candidate brings:

• Technical Skills
• In-depth knowledge of diesel mechanics, 12V/24V electrical systems, hydraulics, onboard electronics and On-Board Diagnostic (OBD) systems.
• Ability to read technical drawings, wiring diagrams, and service manuals.
• Familiarity with armored vehicle systems and specialized components (secure locking, redundant circuits, etc.).
• Understanding of and ability to follow circuit diagrams for installation and fault-finding purposes
• Ability to replace armoured glazing
• Qualifications
• A Degree or diploma in automotive mechanics, electromechanics, or related technical field
• 4 to 5 years of experience in a similar role in automotive and manufacturing environments
• Valid driver’s license – appropriate class for heavy vehicles (often Class 3 or equivalent).
• Valid passport and ability to travel internationally.
• Are eligible for a Canadian Secret Security and ITAR Clearance
• Have or be willing to obtain the UK Security Check (SC) level of security clearance and maintain the relevant level of clearance throughout your employment.
• Ability to complete mandatory Security Awareness in Fragile Environments (SAFE) training including the physical fitness requirement
• Personal Attributes
• Self-motivated, well-organized, and proactive.
• Ability to work under pressure and in diverse environments (military bases, secure facilities).
• Strong verbal and written communication skills.
• Attention to detail and strict adherence to safety protocols.
• Ability to act as a credible representative of the company to external parties
• Ability to work effectively alone or as part of a team to achieve desired results
• Excellent verbal and written communication, including providing formal reports and making presentations.
• Ability to carry out any other reasonable requests as and when necessary to meet the varying demands of the business and satisfy customer needs

Working Conditions include:

• Frequent travel (up to 80% of the time).
• Flexible working hours based on client needs (may include evenings, nights, or weekends). Work in secure or sensitive environments (background checks required).

Babcock is committed to promoting a workforce without boundaries. One that welcomes everyone to contribute to our success regardless of race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics, or disability, and conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered. If you require accommodation during any stage of our recruitment process, please let us know how we can assist you.

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