Customer Support jobs in Canada

FLiiP is revolutionizing fitness business management through our all-in-one SaaS platform. As a seed-stage startup, we’ve recently raised 4 million CAD and are scaling rapidly, aiming to grow 4x in revenue within 18 months. We serve gyms, yoga studios, martial arts centers, and other fitness businesses with a powerful suite of software solutions that streamline operations and improve member management.

Role Overview :

We are seeking a highly motivated and results-oriented Account Executive to manage the entire sales cycle from prospecting to closing. In this role, you will take full ownership of both outbound and inbound sales efforts, engaging with potential clients and guiding them through a consultative sales process. As an individual contributor, your goal will be to build and maintain strong relationships, understand customer needs, and drive high-value deals to help us achieve our aggressive growth targets.

Key Responsibilities :

• Full Cycle Sales : Manage end-to-end sales, including lead qualification, discovery, proposal, negotiation, and closing, for both inbound and outbound prospects.
• Prospecting and Outreach : Execute strategic outbound prospecting efforts to engage and convert high-potential fitness businesses for 70% of target, while effectively managing inbound leads for 30% of target.
• Pipeline Management : Maintain a healthy pipeline of qualified leads and ensure regular follow-ups to drive deals forward.
• Consultative Selling : Understand clients’ business needs and provide tailored solutions using FLiiP’s product suite. Act as a trusted advisor to educate clients on product capabilities and industry best practices.
• Quota Achievement : Consistently meet and exceed sales targets, focusing on closing high-value deals and driving revenue growth.
• Market Insights : Stay updated on industry trends and competitor offerings to effectively position FLiiP’s value proposition and differentiate our solution in the marketplace.
• Sales Process Optimization : Provide feedback to the team to improve the sales process, collateral, and tools, ensuring an efficient and repeatable sales process.
• CRM Management : Diligently track all sales activity in the CRM, ensuring accurate forecasting and reporting for pipeline visibility.

Minimum Requirements :

• 3+ years of full-cycle sales experience, preferably in B2B SaaS, with a proven track record in both inbound and outbound sales.
• Strong experience in managing the entire sales process, from lead generation to deal closure.
• Demonstrated ability to consistently achieve or exceed sales quotas, particularly with complex, high-value deals.
• Excellent communication and negotiation skills, with a consultative approach to selling and the ability to build rapport with diverse stakeholders.
• Proficiency with CRM tools (e.g., Salesforce, HubSpot) and sales enablement tools.
• Self-motivated, results-driven, and comfortable working in a fast-paced, startup environment.
• Bonus : Experience in the fitness tech, health tech, or related industries.
• Nice to have : Interest or experience in leveraging AI and automation tools to optimize sales workflows and enhance lead generation.
• Remote-first culture with flexibility (Canada / US-based preferred).
• The opportunity to contribute to the growth of a fast-scaling SaaS startup.
• A collaborative, growth-oriented team culture.
• Direct access to the executive team and opportunities for professional development.