Customer Support jobs in Canada

Beclawat Manufacturing Inc. (Prelco Belleville) is looking for an Inside Sales Manager to join our team! In this role, you will primarily be responsible for the strategic direction, leadership, and overall administration of industrial revenue. The role involves leading high-performance teams, planning project timelines, and improving sales and customer service processes.

If you have an entrepreneurial spirit, thrive in a fast-paced environment, and are eager to contribute to a dynamic team within a growing organization, we would love to hear from you!

Since 1912, Beclawat Manufacturing Inc. (Prelco Belleville) has been renowned for our top-quality and innovative production of complete window solutions serving the evolving needs of the marine, rail, transit, and defense industries. Known for our robust designs, engineering excellence, and commitment to quality, we manage projects of all sizes from concept to delivery.

As part of The Prelco Group, one of North America’s largest glass fabricators, Beclawat benefits from a collaborative team of more than 600 professionals across eight (8) establishments.

• Extended health care
• Dental care
• Life insurance
• Disability insurance
• Employee assistance programs
• RRSP contribution
• Paid Vacation time
• Paid Sick days & Flex hours
• Tuition/Training reimbursement
• Company events & social hours
• On-site parking
• Casual dress code

• Promote the mission and Core Values of the organization both internally and externally.
• Manage projects and estimation to support the organization's strategic revenue growth plan and long-term goals.
• Collaborate on business issue analysis: markets, competition, customer needs, opportunities.
• Develop and execute strategies in collaboration with outside sales, aimed at growing target industries related to geography, market segment, product line or account.
• Lead a multi-site internal project & account management team in managing key accounts and promote a culture focused on customer satisfaction and experience.
• Streamline sales processes and create clear documentationto ensure consistency, efficiency, and team alignment
• Support outside sales in generating revenue through sales leads and building relationships with existing and potential customers
• Negotiate, calculate, and prepare client quotations and information packages and track bid and quote progress
• Participate in the establishment of contractual terms and conditions in support of the sales team
• Oversee Order entry, including Bills of Material and Routing information and support the team in analyzing plans, quotes, and orders to ensure timely production
• Plan project timelines, milestones, and deliverables using the appropriate software tools and methods
• Coordinate marketing and promotional efforts, including trade shows, exhibits, and conduct presentations
• Develop and monitor key performance indicators (KPIs) related to the department’s performance to support decision-making and continuous improvement
• Provide leadership and manage the team through effective communications, coaching, performance management, training, and development
• Collaborate with various departments and provide support as required to achieve client and organizational deliverables

• University degree or College Diploma with equivalent experience
• Extensive knowledge and experience in business development, customer relationship and strategic account management, preferably in the manufacturing or industrial environment
• Valid passport and ability to travel within Canada and to the US
• Excellent negotiation, conflict resolution, and people management skills
• Passionate, self-motivated individual with the ability to work independently and collaboratively as part of a team
• Ability to prioritize and manage conflicting demands and concurrent projects
• Working knowledge of ERP and CRM systems
• Eligibility for security clearance including a clean criminal record check

Qualified applicants can apply through this posting or send your application to hr@beclawat.com.

Beclawat Manufacturing Inc. is committed to providing a barrier-free work environment in compliance with the Accessibility for Ontarians with Disabilities Act and the Ontario Human Rights Code. Beclawat will make accommodations available, upon request, to applicants with disabilities during the recruitment process.

We thank all candidates for your interest; however, please note, only those under consideration will be contacted.