Relationship Manager - North Vancouver

Coast Capital Savings; District of North Vancouver; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading financial institution is seeking an experienced Relationship Manager to enhance customer experiences by meeting their financial needs. This role requires over five years of experience in banking or credit unions, along with a desire to build lasting relationships. The ideal candidate will be proactive in matching banking options to customer requirements and collaborate across teams to meet diverse financial needs. Join us in transforming how Canadians perceive banking while contributing to a supportive environment for all employees.

Benefits

Financial support for CFSA certification

Commitment to diversity and inclusion

Qualifications

• Minimum five years of experience in a bank or credit union.
• Willingness to obtain CFSA designation within 18 months.
• Investment Funds in Canada certification required.

Responsibilities

• Deliver positive and unexpected customer experiences.
• Match customer needs with banking and investment options.
• Collaborate with teams to uncover insurance and investment needs.
• Engage customers in discussions about financial well-being.

Skills

Sales expertise

Relationship building

Investment knowledge

Customer service

Education

Post-secondary education in finance or business administration

CFSA designation or equivalent

Job description

Job Purpose

At most Financial Institutions this position is normally called a Senior Financial Advisor, but at Coast Capital Savings, we call this role a Relationship Manager. From identifying lending/credit and investments opportunities, to day-to-day banking needs for our members, the Relationship Manager is a Coast Capital ambassador in our branches, putting members first and finding solutions to their unique financial needs. Through championing Coast Capital’s values and purpose, the Relationship Manager will support new member acquisition while deepening relationships with existing members through providing trusted advice. Join a leader in the financial services that provides simple financial help with our innovative products and services.

Accountabilities

• Get to know your members on a deeper level by asking the right questions so you can deliver a positive and unexpected customer experience.
• Use your banking expertise to match your customer’s needs with our high-quality core banking, lending, and investment options.
• Collaborate with other teams in the branch to uncover and refer general insurance, complex investment needs, personal insurance, and small business needs.
• Engage your customers in the “Where You’re at Money Chat” and maximize every opportunity to help customers manage, save, grow, and protect their financial well‑being.
• Help Coast change the way Canadians feel about banking, forever.

Skills & Qualifications

• Experience helping customers in either a bank or a credit union for a minimum five years.
• Must hold a CFSA designation or be willing to obtain it within 18 months of their start date. Alternatively, recognized accreditations such as PFP, CFP, or QAFP may satisfy this requirement (Financial support for CFSA certification may be available).
• Post‑secondary education in finance, business administration or a related field.
• Investment Funds in Canada is a requirement.
• Solid understanding of day‑to‑day banking, complex investment, and lending products.
• You are a sales pro and have an x‑ray vision to spot sales and referral opportunities.
• You like to build relationships with a wide variety of people and want to help them with simple financial needs.
• You are a multi‑tasker, able to prioritize and organize what needs to get done coupled with a high attention to detail.

Equity, Diversity & Inclusion at Coast Capital

Don’t meet every single requirement? At Coast Capital, we believe everyone has potential. We are committed to building better, brighter, more inclusive futures for everyone – including our employees. We see the potential in our employees to achieve amazing things and want to invest in your future. If you’re excited about this career opportunity and your experience may not perfectly align with every qualification in this job posting, we still encourage you to apply. You may be just the right candidate for this or other opportunities at Coast Capital.

At Coast Capital, we are committed to equity, diversity and inclusion. We strongly encourage applications from Indigenous Peoples, Black, and racialized persons, persons with disabilities, people of diverse sexual and gender identities and women. We value applicants who have demonstrated a commitment to equity, diversity and inclusion and recognize that diverse perspectives, experiences and expertise benefit of our employees, our members, and our community.

Coast Capital is committed to providing an accessible recruitment experience. If you are a candidate with a disability and require accommodation(s) during any stage of the recruitment process, please contact us at [e-mail] or 778-391-5836. This contact is intended solely for inquiries or feedback related to accessibility barriers, accommodation requests or alternate format requests. We will work with you to ensure your needs are met. You will only receive a response to inquiries related to these topics.