Banking Customer Experience Specialist

The Toronto-Dominion Bank (Canada); Northeastern Ontario; On-site; CAD 40,000 - 55,000; Full time

Job summary

A leading financial institution in Ontario is seeking a Customer Experience Associate to enhance customer interactions and process financial transactions. The ideal candidate will have a high school diploma, strong organizational skills, and at least one year of relevant experience. This role involves understanding customer needs, resolving concerns, and achieving business objectives. The organization offers a comprehensive rewards package, training, and development opportunities to support career growth.

Benefits

Health and well-being benefits

Paid time off

Career development programs

Banking benefits and discounts

Qualifications

• 1+ years of relevant experience in a customer-facing role.
• Ability to handle several tasks and changing priorities.
• Familiarity with financial transactions.

Responsibilities

• Process financial transactions accurately.
• Recommend banking solutions based on customer needs.
• Respond to customer concerns effectively.
• Promote banking solutions to achieve business goals.
• Build a positive work environment.

Skills

Customer experience skills

Strong administration skills

Organizational skills

Communication skills

Detail-oriented

Education

High School diploma

Undergraduate degree

Tools

MS Office (Word, Excel, Outlook)

Job description

A leading financial institution in Ontario is seeking a Customer Experience Associate to enhance customer interactions and process financial transactions. The ideal candidate will have a high school diploma, strong organizational skills, and at least one year of relevant experience. This role involves understanding customer needs, resolving concerns, and achieving business objectives. The organization offers a comprehensive rewards package, training, and development opportunities to support career growth.