Customer Support jobs in Canada

Montréal, Quebec, Canada

0

TD General

$108 800 /$108,800 - 163 200 $/$163,200 CAD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job‑related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation‑related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

The Associate MCC / MCS program is a 6–9‑month development program to complete all of the Associate MCC/MCS training components. In the role of Manager Commercial Credit (MCC) you are principally responsible for managing the credit and operational risk for a unit’s commercial loan portfolio. You are a subject‑matter expert and have the ability to analyze and understand credit proposals from a variety of industries. You can anticipate and assess the risks associated with entering into a lending relationship under a wide range of economic scenarios and ensure loan agreements are structured to be relevant, supportive, and competitive for the bank and our clients on an ongoing basis. You will assess, analyze, and perform due diligence in support of all applications, approving credits within delegated limits and making recommendations on all others. You will interface with TD’s risk‑management group on a regular basis to ensure that your understanding of the Bank’s risk models and pricing platforms allows you to effectively interpret and apply policy. Recognizing that your credibility and influence with them is based on the credit proposals that are crafted and presented by your team, you make the development of your Account Managers and Analysts risk‑evaluation skills your primary priority. Thus, you will establish yourself as a trusted business leader who is sought after for guidance regarding matters relating to the credit facilities that are supporting the client’s business strategy. You support your Account Manager and Analysts’ efforts to meet their business development targets by recommending credit packaging alternatives and actively discussing credit solutions.

The Manager Commercial Sales is responsible for leading a team of Relationship Managers in business development, including driving key sales programs and pipeline management. Provide guidance, leadership, coaching and development to ensure business results and professional/personal development objectives are achieved for the overall group. The Senior Manager, Commercial Sales is accountable for the Unit’s growth through strong pipeline management and sales coaching, while delivering a superior customer experience to drive profitable business growth, in line with business strategy.

• Undergraduate degree in business or a relevant professional designation.
• 2–3 years of experience as a Financial Analyst or Account Manager in a business or agricultural banking environment, or alternative experience supporting the needs of business.
• Well‑developed analytical, relationship‑management, and business‑development skills, with eager interest in further development within this role.

TD is one of the world’s leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.

Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well‑being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and wellbeing benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs.

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We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home. Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD – and we’re committed to helping you identify opportunities that support your goals.

We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

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We look forward to hearing from you!