Financial Service Representative

Moneymart Inc.; Ottawa; On-site; CAD 60,000 - 80,000; Full time

Job summary

A financial services provider located in Ottawa seeks motivated individuals to enhance customer satisfaction by delivering quality service and achieving store profitability goals. Candidates should have at least one year of sales experience and a high school diploma. Responsibilities include cash handling, assisting customers, and negotiating payment terms. Fluent French is a plus, but not required. The role offers competitive pay, bonuses, and various employee benefits.

Benefits

Market-competitive pay

Monthly bonus potential

Competitive paid time off

Group retirement options

Education reimbursement program

Exclusive perks through Perkopolis

Free company services

Discounted company services

Qualifications

• Minimum one year of financial services and sales experience.
• Passion for customer service.
• Fluency in French is an asset.

Responsibilities

• Deliver results on store profitability goals.
• Provide quality customer sales experience.
• Determine customers’ needs and provide solutions.
• Handle cash and accurately enter transactions.
• Contact customers regarding past due balances.
• Complete all documentation accurately.
• Follow safety, security, and compliance requirements.

Skills

Customer service

Sales experience

Cash handling

Education

High school diploma or equivalent

Job description

About Money Mart

At Money Mart, we’re more than a financial services provider – we’re the catalyst for financial empowerment. Our mission is to be North America’s leading non‑prime lender, serving a diverse range of customers and delivering unparalleled financial momentum.

What We Offer

• Market‑competitive pay
• Monthly bonus potential based on operational success

Other Benefits

• Competitive paid time off
• Group retirement options
• Education reimbursement program
• Exclusive perks through Perkopolis – special discounts and offers
• Free company services: cheque cashing, money orders, Telpay/bill payment, prepaid Mastercard
• Discounted company services: foreign exchange and Koodo services
• And much more!

During a Typical Day, You Will

• Deliver results on store profitability goals
• Provide a quality customer sales experience through efficient execution of all customer transactions
• Determine customers’ needs and provide solutions that satisfy those needs
• Handle cash and accurately enter transactions into the system
• Contact customers over the phone with past‑due balances and negotiate payment terms and schedules
• Complete all documentation accurately
• Follow safety, security, and compliance requirements

Successful Candidates Will

• Have a minimum of one year of financial services and sales experience
• Have a passion for customer service
• Have a high school diploma or equivalent
• Fluency in French is an asset but not a requirement

Money Mart is committed to accommodating applicants with disabilities up to the point of undue hardship during the recruitment, assessment and selection process. If you are selected for an interview please notify Money Mart if you require accommodation in respect of the materials or procedures used at any time during this process. If you require accommodation Money Mart will work with you to determine how to meet your needs.

Diversity, Equity and Inclusion

Momentum Financial Services Group (MFSG) integrates questions about diversity, including race and ethnicity, into its job application process to support its commitment to equity, diversity, and inclusion. These questions are designed to collect demographic information for the purpose of analyzing and improving hiring practices, ensuring they inclusive and equitable. Applicants have the option to disclose their demographic information. Choosing not to provide this information will not affect their application status.