Customer Support jobs in Canada

Job Description

At Safran, we're at the forefront creating a more sustainable aviation and making the world a safer place. It's easy to overlook the incredible amount of technical skills, expertise and co-ordination required to create and maintain an aircraft. At Safran, we never take it for granted. From commercial aviation to defence, our people's talents and skills come together to make the feat of flying possible. Here, you can create an impact you're proud of, where you're rewarded for your dedication and willingness to learn. Our people are at the heart of Safran.

Behind every safe journey, there's a person who made it possible. And for every one of our employees, we offer a range of benefits, and training and development. Join Safran and discover what we could achieve, together.

Complementary Description

Key Responsibilities :

Respond to customer inquiries and address concerns to ensure a high level of

customer satisfaction.

Prepare and provide formal quotes for customer RFQs, including pricing

calculations, sell price determination, and delivery timelines.

Ability to interpret technical drawings is considered an asset.

Review customer orders to verify pricing, delivery schedules, special

instructions or requirements, and terms & conditions.

Enter customer orders into the MRP system by creating sales orders.

Prepare and maintain new product forms.

Generate customs documentation for applicable shipments.

Provide occasional reception coverage and support invoicing as needed.

Perform various administrative tasks, including filing and scanning.

Adhere to Safran policies and procedures.

Job Requirements

Qualifications & Skills :

Confidently quote, enter, and amend orders while managing order backlog.

Strong critical thinking and problem-solving abilities.

Exceptional accuracy in data entry with keen attention to detail.

Highly organized and responsive, with the ability to manage multiple priorities effectively.

Experience with Export Control regulations (asset).

Excellent written and verbal communication skills.

Professional demeanor with strong interpersonal skills.

Strong organizational and time management skills.

Proven ability to analyze and resolve issues efficiently.

Knowledge of products, parts, and pricing.

Ability to negotiate effectively with customers.

Responsive to both company and customer needs.

Capable of working independently with minimal supervision.

Proficiency in Microsoft Word and Excel.

This position involves working with controlled goods and is subject to Canada's Controlled Goods Program (CGP) regulations. As a result, preference will be given to Canadian citizens and permanent residents who meet the necessary security clearance requirements.

Company Information

Safran is an international high-technology group, operating in the aviation (propulsion, equipment and interiors), defense and space markets. Its core purpose is to contribute to a safer, more sustainable world, where air transport is more environmentally friendly, comfortable and accessible. Safran has a global presence, with 100,000 employees and sales of 27.3 billion euros in 2024, and holds, alone or in partnership, world or regional leadership positions in its core markets.

Safran is in the 2nd place in the aerospace and defense industry in TIME magazine's "World's best companies 2024" ranking.

Safran Electrical & Power is one of the world's leaders in aircraft electrical systems. The company is a key player in equipment electrification and in the electric and hybrid propulsion sector. It has over 14,000 employees across 13 different countries.