Dispatch jobs in Canada

Metro Supply Chain (MTH) is a division of Metro Supply Chain, a strategic supply chain solutions partner to some of the world’s fastest growing and most reputable organizations. For 50 years, it has excelled at tailoring integrated, data-driven solutions, fueled by advanced systems and technology, that fulfill complex and challenging distribution needs. Managing 19 million square feet operating out of more than 175 sites across North America and Europe with a team of 9,000, it is one of Canada’s largest privately owned supply chain solutions companies. Metro Supply Chain is a 2024 winner of the Canada’s Best Managed Companies program, recognized for its strategic expertise, culture of innovation and commitment to its people and local communities.

The Dispatch Supervisor will be responsible for all facets of the dispatch operations on the shift. This involves leading all aspects of operational dispatch/routing performance, customer relations, continuous improvement, and people development.

• Schedule the labor requirements for the shift to ensure production goals are met within the budgeted cost structure.
• Maintain and execute the daily dispatch/routing plan to ensure accuracy and efficiency
• Create and change dispatcher's/routers schedules as dictated by demand and performance.
• Complete shift briefings to ensure the effective communication of relevant information to all employees.
• Discuss and lead the dispatch/routing group in how to resolve issues with drivers concerning SOP compliance and app completion
• Maintain accurate up to date information on customer feedback and communicating with promptly with driver teams.
• Assign and follow up with the dispatch/routing staff on the length of time required for tasks to be completed by noting tasks assignments and communicating approximate time of completion
• Respond to complaints with thoroughness and accuracy.
• Leading the dispatch team in holding drivers accountable for ensuring proper picking and packing procedures are followed and that all production meets or exceeds Client’s quality standards.
• Monitor, analyze and report daily/weekly departmental performance through effective KPI tracking and data collection for respective shift.
• Overseeing the routing systems, verifying and processing driver routing activities
• Provide daily feedback to employees through coaching and administer performance appraisals. Handle all disciplinary situations appropriately and in a timely manner with appropriate supporting documentation.
• Maintain close interaction with customers to develop strong relationships while assessing service requirements; communicate where appropriate.
• Assumes additional related responsibilities as required.

• Three (3) years of Customer Service experience (3PL experience would be an asset)
• At least two (2) years supervisory experience

• Provide excellent Customer Service with effective customer interaction skills.
• Ability to develop and maintain relationships with internal and external business partners.
• Excellent communication skills both verbal and written.
• Ability to prioritize work assignments.
• Must be flexible and willing to work additional hours when required.
• Excellent knowledge and experience of operating systems.
• Ability to make sound decisions independently to obtain desired results.
• Excellent interpersonal skills and a proven leadership ability within a team environment
• Previous experience with dispatch systems such as Clear D/Shyftbase an asset.

• High school diploma and/or college diploma

• Customer Centricity
• Fostering Culture
• Collaboration
• Problem Solving & Decision Making
• Managing Through Change
• Developing Self & Others
• Planning & Results Orientation
• Communication
• Always Improving Mindset
• Business & Financial Savvy

• Work in an environment where safety is our first priority
• The opportunity to build a career with a growing company
• Medical, dental, and vision coverage for you and your family
• Life and disability insurance
• Wellness programs to support your family’s well-being
• A Retirement Savings Program with a company match
• Company team wear allowance
• Employee Appreciation Day
• Company sponsored social events
• Community volunteering

We are an equal opportunity employer committed to building and fostering a diverse workplace where people feel included and valued. We encourage applications from all qualified individuals.

Should you require accommodation for a special ability or need during the recruitment process, please reach out to a member of our Human Resources Team.