Dispatch-Jobs in United States

*** If you have applied for this location/position within the last 10 (ten) months, please refrain from applying at this posting as it will create a duplication.

** Please refrain from applying for this posting if you have already done so on the BCEHS careers site. This will also create a duplication. Thank you. **

Posting EB25:154(e)

Posted: May 5, 2025

Closes: May 18, 2025

EMCT Training Start Date: August 25, 2025

Status: FULL TIME (applicants must be eligible to work full-time irregular shifts - ie: rotational shifts)

Upcoming Career Opportunities for Full Time Irregularly Scheduled Emergency Medical Call Taker (EMCT) Trainees in the following Dispatch Operations Centre:

• Kamloops Dispatch Operations Centre, 1255C Dalhousie Drive, Kamloops, BC V2C 5Z5

You are a calm and decisive individual with a keen interest in health care. You're a good "phone person" who can listen for what's not being said, provide clear and direct communication, and can multitask with excellent typing skills. A career in emergency health services is a challenge that excites you! Bring your call-centre or customer service experience to the Provincial Health Services Authority for an opportunity to make a difference through BC Emergency Health Services.

What you'll do

The role of Emergency Medical Call Taker (EMCT) is the first point of contact in 911 calls directed to ambulance services. Working in a call-centre environment, the EMCT provides support to the public via telephone in cases of emergency medical situations. Gathering and sharing vital information, the EMCT is the liaison between the caller, dispatch team, paramedic crews, and hospitals. Every day will be different, but during any given shift, the following tasks can be expected:

• Use exceptional customer service skills while remaining calm and focused in stressful, high-pressure situations, adapting quickly in a dynamic environment
• Quickly prioritize multiple competing tasks, using a methodical approach to problem solve, make decisions, and communicate clearly
• Take a leadership role while actively building relationships with team members and callers
• Actively seek win-win solutions, maintaining professionalism in cases of healthy conflict and in supporting/managing differences of opinion

To learn more about the EMCT role, please visit: http://www.bcehs.ca/careers/career-paths/emergency-medical-call-taker

What you bring

Initial Qualifications:

• Completion of Grade 12 or equivalent
• Valid certificates in Standard First Aid and CPR Level C MINIMUM (must be obtained before the start of EMCT Training)
• 2+ years' experience in customer service
• Experience in a call centre is an asset
• Fluent spoken and written English

Additional Skills & Knowledge

• Awareness of and commitment to learning and understanding the Truth & Reconciliation Commission's 94 Calls to Action (2015), In Plain Sight Report (2020), BC's Declaration on the Rights of Indigenous Peoples Act (2019), and other related reports. Commitment to upholding the shared responsibility of creating lasting and meaningful reconciliation in Canada as per TRC (2015) and BC's Declaration on the Rights of Indigenous Peoples Act (2019).
• Knowledge of social, economic, political and historical realities impacting indigenous communities and familiarity with Indigenous Cultural Safety and anti-racism and accompanying reports (BC DRIPA, TRC, etc.) is a strong asset.

Shortlisted candidates will be invited to an information session and successfully complete the following assessments:

• CritiCall Online Simulation
• Listening and Data Entry Test
• CritiCall Personality Screening Test

Typing speed is an important skill for working in the Call Centre. You can measure and practice your typing skills here: https://www.typingtest.com/

Successful candidates who receive an offer of employment must obtain a satisfactory Medical Assessment, Hearing Test and Criminal Record Check before their first day of work.

Successful applicants will begin EMCT training on August 25, 2025. Selected hires must have open, full-time availability, with no requested time off for the first 3.5 months. Requested time off is not guaranteed for approval.

Please email your Basic First Aid and CPR-C Certificate (or higher, e.g., OFA2, EMR, PCP) to: PCCPRecruitment@bcehs.ca with the subject line: EB25:154 (PE) FT Irreg EMCT Trainee KAMLOOPS - your name

Next Steps in the Recruitment Process:

• Shortlisted candidates will receive an email invitation to participate in a virtual testing session. Attendance is required. The session lasts approximately 1.5-2.5 hours.
• Successful candidates will complete a pre-screening personality assessment, which is used to determine the best fit from our candidate pool.
• Shortlisted candidates will then be invited for an observation shift, listening to live calls paired with an experienced call-taker.
• A final behavioral-based interview will follow.

What we bring

Every PHSA employee contributes to providing the best possible patient care. We offer health, wellness, and development programs to support you at work and at home. Benefits include:

• Opportunities for growth and recognition programs
• Access to professional development, including +2,000 courses and Indigenous Cultural Safety training
• Comprehensive benefits, pension plan, and wellness resources
• Generous vacation entitlement
• Discount programs through WorkPerks

Job Type: Irregular, full-time

Wage: $32.60 hourly

Location: Kamloops Dispatch Operations Centre, 1255C Dalhousie Drive, Kamloops, BC V2C 5Z5

Hours of Work: Shifts on weekdays and weekends, rotational shifts, including statutory holidays, 24/7 operation

Apply at: http://www.bcehs.ca/careers

What we do

BC Emergency Health Services (BCEHS) provides provincial emergency medical care and patient transfer services. BCEHS is part of the Provincial Health Services Authority (PHSA). PHSA manages specialized health services across BC to ensure equitable, cost-effective healthcare. Our values are Respect, Compassion, Innovation, Partnerships, and Service.

Learn more: https://jobs.phsa.ca/programs-and-services

PHSA is committed to employment equity and encourages all qualified individuals to apply, valuing diversity, skills, knowledge, and experience in a safe, inclusive environment.

Reconciliation is ongoing and a shared responsibility. The Declaration on the Rights of Indigenous Peoples Act supports efforts toward self-determination and lasting reconciliation, aligned with the TRC Mandate.

** Note: BCEHS and PHSA do not support or reimburse for BC PNP program support. Candidates are responsible for maintaining their legal employment eligibility. BCEHS does not organize, reimburse, or support travel, relocation, or accommodations for any candidates. All costs are the candidate's responsibility.