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Nurse Clinician Case Manager, Nursing Support Services Program

BC Children's Hospital & Sunny Hill Health Centre

Vancouver, BC

Reporting to the Nursing Support Services (NSS) Program Manager, the Nurse Clinician Case Manager is responsible for initiating, facilitating and coordinating health care plans in collaboration with families, health professionals and community professionals/agencies for children with complex medical conditions living in their home communities. Activities include intake and referral triaging, coordinating and facilitating teaching and support for children/youth and their families and liaising with acute care and community agencies in a manner that is consistent with established policies, standards and philosophies of Nursing Support Services and British Columbia's Children's Hospital.

What you'll do

• Initiates and coordinates assessments, responds to child/youth, family, health care teams, community professionals/agencies and services providers enquiries, providing anticipatory guidance and case management, participates in and oversees the coordination of care in community throughout the child/youth's health journey with the program. Actively engages in ongoing assessments to determine continued eligibility and level of services.
• Responsible for assessment and development of a health care plan that optimally supports the child/youth in their home community by performing duties such as receiving, collecting and documenting child specific information related to the child/youth's complex medical condition, collaborating and problem-solving with families and other health care team and community professionals/agencies, assessing the urgency and appropriateness of service needs, triaging as necessary to mitigate delays. Facilitates re-direction for children/youth/families to other community resources as applicable.
• Collaborates with other members of the health care team to promote and support holistic family-centered care in the child/youth's community setting by performing activities such as reviewing patient/family history, developing individualized health care plans, and meeting with other members of the health care team to discuss and review their recommendations for the child/youth.
• Coordinates teaching and support for children/youth with medical complexities and their families by identifying their needs which includes sharing of resources, referring to and liaising with other health care professionals as well as acting as a resource for other health care professionals.
• Provides supportive case management to families by ensuring continued communication and partnership in the assessment, planning, implementation and evaluation of the health care plan throughout the care continuum as well as advocacy, information regarding program, team, or community health and educational resources, and referrals to appropriate community services and/or agencies
• Acts as a liaison, as appropriate, between the program, the interdisciplinary team, and community health and educational services and agencies to clarify information, responsibilities and recommendations to ensure the needs of the child/youth and family are addressed.
• Establishes a collaborative working relationship with in-patient facilities and community- based health care and service providers.
• Liaises with appropriate community and professional groups, nursing staff and agencies, regarding complex medical conditions through consultation and teaching.

What you bring

• Graduation from an approved School of Nursing with current practicing registration as an RN with the BC College of Nurses and Midwives (BCCNM).
• Three (3) years recent related and progressively responsible experience in tertiary pediatric nursing or an equivalent combination of education, training and experience.
• CPR Training - Basic Cardiac Life Support (BCLS) - Level I.
• Valid BC Driver's License and access to vehicle and ability to travel

• Demonstrate comprehensive knowledge of the historic and ongoing impacts of settler colonialism and systemic racism on Indigenous Peoples within social and health contexts. This includes understanding how these factors contribute to current health disparities and barriers to care. Show a clear commitment to identifying, challenging, and eradicating Indigenous-specific racism and all forms of discrimination impacting equity-deserving groups within healthcare settings. This involves recognizing personal biases, institutional barriers, engaging in anti-racism education and training and advocating for systemic change.
• Demonstrated knowledge and understanding of legislative obligations and provincial commitments within BCCH & SHHC contexts found in the foundational documents including Truth & Reconciliation Commission's Calls to Action (2015), In Plain Sight (2020), BC's Declaration on the Rights of Indigenous Peoples Act (2019), United Nations Declaration on the Rights of Indigenous Peoples (UNDRIP), Reclaiming Power and Place Missing and Murdered Indigenous Women & Girls Calls for Justice (2019), the Declaration Act Action Plan and Remembering Keegan: A First Nations Case Study, BC Human Rights Code, Anti-racism Data Act and how they intersect across the health care system.

Core Competencies

• Brings an understanding of the Indigenous specific racism and the broader systemic racism that exists in the colonial health care structure, and has demonstrated leadership in breaking down barriers and ensuring an environment of belonging. Embed Indigenous Cultural Safety and Humility into all aspects of work. This means creating an environment where Indigenous patients feel respected, valued, and understood. Foster trust through respectful communication, active listening, and honoring equity-deserving people's perspectives on health and wellness. Commit to ongoing education and training on Indigenous health issues, cultural safety, and DEI principles. Participate in workshops, cultural immersion experiences, and continuous professional development to stay informed and responsive to equity-deserving groups. Provide patient-centred care that respects Indigenous ways of knowing and healing, respects BIPOC experiences and world views ensuring that care plans are culturally relevant and holistic.
• Knowledge of social, economic, political and historical realities of settler colonialism on Indigenous Peoples and familiarity with addressing Indigenous-specific anti-racism, anti-racism and Indigenous Cultural Safety and foundational documents and legislative commitments (The Declaration Act, the Declaration Action Plan, TRC, IPS, Remembering Keegan, etc.).

You also have the ability to:

• Knowledge of community based services for children with complex medical conditions.
• Comprehensive knowledge of The BC College of Nurses and Midwives (BCCNM) standards for Nursing Practice.
• Comprehensive skill and expertise in tertiary pediatric services and related issues
• Excellent communication skills, both oral and written.
• Strong leadership and organizational skills.
• Ability to relate effectively to children and their families, dealing effectively with those experiencing stress and /or in crisis.

• Demonstrates a commitment to beginning and continuing their personal learning journey related to Indigenous-specific racism and dismantling systems of oppression, as well as addressing racism more broadly. Shows willingness to articulate and share their learning experiences to contribute to a culture of motivation and inspiration among peers.
• Demonstrates foundational knowledge of the social, economic, and political realities of settler-colonialism and its impacts on Indigenous peoples and equity-deserving groups within social and health contexts. Understands the impact of social determinants of health-on-health outcomes. Shows a commitment to learning about and upholding legislative obligations and provincial commitments outlined in foundational documents such as the Truth & Reconciliation Commission's Calls to Action (2015), In Plain Sight (2020), BC's Declaration on the Rights of Indigenous Peoples Act (2019), United Nations Declaration on the Rights of Indigenous Peoples (UNDRIP), Reclaiming Power and Place: Missing and Murdered Indigenous Women & Girls Calls for Justice (2019), the Declaration Act Action Plan, Remembering Keegan: A First Nations Case Study, the BC Human Rights Code, Anti-Racism Data Act, and the Distinctions Based Approach.

What we bring

Every PHSA employee enables the best possible patient care for our patients and their families. Whether you are providing direct care, conducting research, or making it possible for others to do their work, you impact the lives of British Columbians today and in the future. That's why we're focused on your care too - offering health, wellness, development programs to support you - at work and at home.

• Join one of BC's largest employers with province-wide programs, services and operations - offering vast opportunities for growth, development, and recognition programs that honour the commitment and contribution of all employees.
• Access to professional development opportunities through our in-house training programs, including +2,000 courses, such as our San'yas Indigenous Cultural Safety Training course, or Core Linx for Leadership roles.
• Enjoy a comprehensive benefits package, including municipal pension plan, and psychological health & safety programs and holistic wellness resources.
• Annual statutory holidays (13) with generous vacation entitlement and accruement.
• PHSA is a remote work friendly employer, welcoming flexible work options to support our people (eligibility may vary, depending on position).
• Access to WorkPerks, a premium discount program offering a wide range of local and national discounts on electronics, entertainment, dining, travel, wellness, apparel, and more.

Job Type: Temporary, Full-Time (until February 23, 2026)

Wage: $49.20 - $ 67.08 per hour

Location: 4500 Oak St, Vancouver, BC, V6H 2N9

Applications will be accepted until position is filled.

Hours of Work: Monday-Friday; 0800-1600

Requisition # 184731E

What we do

BC Children's Hospital (BCCH) provides care for the most seriously ill or injured children and youth from across British Columbia.

Sunny Hill Health Centre for Children (SHHC) provides specialized development and rehabilitation services to BC children, youth and their families.

BCCH and SHHC are part of the Provincial Health Services Authority (PHSA).

PHSA plans, manages and evaluates specialized health services with the BC health authorities to provide equitable and cost-effective health care for people throughout the province. Our values reflect our commitment to excellence and include: Respect people - Be compassionate - Dare to innovate - Cultivate partnerships - Serve with purpose.

Learn more about PHSA and our programs: jobs.phsa.ca/programs-and-services

PHSA, BCCH and SHHC are committed to employment equity, encouraging all qualified individuals to apply. We recognize that our ability to provide the best care for our diverse patient populations relies on a rich diversity of skills, knowledge, background and experience, and value a safe, inclusive and welcoming environment.

One of PHSA's North Star priorities is to eradicate Indigenous-specific racism, which includes dismantling barriers to health care employment at every level. We welcome Indigenous individuals to apply and/or contact the Sanya'kula Team (Indigenous Recruitment & Employee Experience) for support at indigenous.employment@phsa.ca .

Indigenous-specific anti-racism initiatives are rooted in addressing the unique forms of discrimination, historical and ongoing injustices, and marginalization faced by Indigenous peoples. These initiatives align with an Indigenous rights-based approach, recognizing the inherent rights and self-determination of Indigenous communities. PHSA must uphold legislative obligations and provincial commitments found in the foundational documents such as including Truth & Reconciliation Commission's Calls to Action (2015), In Plain Sight (2020), BC's Declaration on the Rights of Indigenous Peoples Act (2019), United Nations Declaration on the Rights of Indigenous Peoples (UNDRIP), Reclaiming Power and Place Missing and Murdered Indigenous Women & Girls Calls for Justice (2019), the Declaration Act Action Plan and Remembering Keegan: A First Nations Case Study.

Attention current employees of PHSA:

You must apply via your internal profile at http://internaljobs.phsa.ca .

The internal job posting expires on June 6, 2025 and will no longer be accessible. If the internal job posting has expired, please e-mail internaljobshelpu@phsa.ca with the six-digit job requisition number and your PHSA employee ID number to be considered as a late internal applicant. Please do not apply for the external job posting.

If you have not yet set up an internal profile, please e-mail internaljobshelpu@phsa.ca with your PHSA employee ID number to obtain your temporary password. Our business hours are Monday-Friday 8:30am-4:30pm, excluding Statutory Holidays and a Help Desk Representative will respond to you with 1-2 business days.

If you are not a current employee of PHSA and require assistance with your application, please contact the External Careers team at careers@phsa.ca .