Warranty & Customer Care Specialist

Smartrend Manufacturing Group; Winnipeg; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading manufacturing company in Winnipeg seeks a Warranty Administrator to manage customer warranty inquiries and coordinate replacements. The ideal candidate will have at least five years of experience in a manufacturing environment and strong organizational and communication skills. This role emphasizes customer satisfaction and requires accuracy in issue resolution and record maintenance. A competitive salary and comprehensive benefits package are offered, focusing on work-life balance and financial well-being.

Benefits

Competitive salary based on experience

Group insurance plan with health spending account

Paid vacation

Company-paid shutdown from Christmas to New Years

Matching RRSP program

Qualifications

• Minimum of five years of experience in a manufacturing environment.
• Ability to lift up to 25 lbs safely.
• Familiarity with ESD handling practices.

Responsibilities

• Manage warranty inquiries professionally and promptly.
• Inspect, track, and log warranty units effectively.
• Coordinate warranty replacements from order to delivery.

Skills

Organizational skills

Customer service experience

Attention to detail

Communication skills

Problem-solving ability

Education

High school diploma or GED

Tools

NetSuite ERP

Forklift certification

Job description

A leading manufacturing company in Winnipeg seeks a Warranty Administrator to manage customer warranty inquiries and coordinate replacements. The ideal candidate will have at least five years of experience in a manufacturing environment and strong organizational and communication skills. This role emphasizes customer satisfaction and requires accuracy in issue resolution and record maintenance. A competitive salary and comprehensive benefits package are offered, focusing on work-life balance and financial well-being.