Customer Support jobs in Canada

Join Riverside Natural Foods Ltd., a $300 million+ Canadian-based, family-owned, and globally operating business, committed to leaving the world better than we found it. As a B‑Corp certified, Triple‑Bottom Line company, we proudly manufacture nutritious, ‘better‑for‑you’ snacks such as MadeGood and GOOD TO GO. We value teamwork, humility, respect, ownership, adaptability, grit, and fun.

We’re on an ambitious mission to double our business by 2027, and we need talented individuals like you to help us reach new heights. At Riverside, you’ll have the opportunity to chart your own path to success while contributing to ours. We believe anything worth doing is worth doing right, and our values will guide us through the rugged terrain – and yes, it will get rough. But that’s what makes the journey worthwhile.

So, lace up your boots and let’s tackle the climb together.

The Sales Account Manager is responsible for sales, account management, and new business development in the Away From Home Channel (Foodservice, Convenience, Gas, School Food Programs), in Quebec and Eastern Canada. This role expands Riverside product distribution and presence, increases market share, and executes sales/marketing strategy within these channels. The Sales Account Manager will achieve annual operating plan (AOP) sales targets and contribute to the continued growth of $GSV and $NSV for the Canadian Commercial team, with a specific focus on the Away From Home business.

• Acquire new customers in the Travel, Recreation, College/University, Regional Gas & Convenience segments. Prospect, qualify, pitch and close new business leads.
• Expand SKU selection at existing customers, through field sales visits and adding incremental SKUs to customer planograms. Help to establish RESPECT and confidence with customers.
• Integrate with regional foodservice, convenience, and gas distributor business units; coordinate with distributor teams to educate sales reps, attend vendor events and trade shows, and expand brand presence while displaying HUMILITY.
• Develop and drive operational plans to meet or exceed revenue goals, collaborating with distributors and customers during the planning process.
• Provide key inputs for demand planning and support the bottoms‑up forecast for the S&OP process.
• Compile and review quantitative sales data, responding rapidly to changing trends or competitive threats.
• Demonstrate OWNERSHIP by developing customer and distributor‑specific presentations and programs to drive strong velocities using a solution‑based selling approach.
• Ensure execution against planning tactics: assortment, shelving, merchandising, pricing, and innovation launches.
• Collaborate on marketing programs with customers and the Riverside Marketing team.
• Monitor trade spend, compliance, and deduction support processes.
• Communicate account activity/results via internal processes; conduct quarterly business reviews and send monthly updates.
• Keep the work atmosphere FUN by keeping it light and welcoming.
• Attend designated trade shows and events as needed.
• Any other duties as assigned.
• Travel as required (up to 25%).
• Business Analytics
• Category Management Skills
• Customer Specific Solutions
• Depth of Customer Knowledge
• Forging Strategic Partnerships
• Industry Knowledge
• Influencing Through Communications
• Trade Marketing/Financial Acumen
• Fosters Collaborative Relationships

Required:

• University Degree in Business or a related discipline.
• Fluency in French and English is required.
• Candidate must reside in Quebec, in the Montreal/GMA region.

Preferred:

• 3 – 5 years of progressive sales and new business experience.
• Experience in the organic/health food industry and/or foodservice industry.

Required:

• Strong presentation, negotiating, and listening skills.
• Outstanding organizational and time management skills.
• Strong TEAM player with energy, PASSION, ambition, competitiveness.
• Intermediate computer and technical skills (MS Office Suite).
• Ability to adapt communication style based on audience.
• Proven ability to build and maintain productive relationships.
• Decision‑making based on information, analysis, experience, and judgment.
• Business analytics and financial acumen.
• Highly motivated, able to work independently and as part of a team.
• Ability to balance multiple tasks in a fast‑paced sales environment.

Preferred:

• Tech savvy with apps and sales‑related software.
• Competitive analysis, consumer awareness, outbound sales, researching market trends.

• Values‑led: You’ll be a member of a thoughtful and compassionate team that prioritizes respect, teamwork and resourcefulness along with a good dash of fun. Sometimes, even making granola bars is hard, and life’s too short to take ourselves so seriously that we don’t enjoy the journey.
• Unparalleled experiences and opportunities: We’re still determining who we are and what we can be. Help us shape what this organization will look like and what we’ll offer the world, into the future. This means rolling up your sleeves and sometimes building the process – fast! – while employing it. At Riverside, progress occasionally means proceeding imperfectly, and we’re okay with that, as long as we’re staying true to our values and learning and improving along the way.
• Access to everyone: We’re a flat organization with few silos which means you’ll have full access to everyone from our founders to our production staff. Even when employees dress up, they wear steel‑toed shoes. So don’t be shy. Speak up, share your ideas and go places you normally wouldn’t – like the plant, or the boardroom.
• Personal development: We’ll support and empower you to chart your own path and reach any heights you set for yourself. Career paths at Riverside are carved by the people walking on them, not dictated by leaders. Count on us to give you the training and tools to grow and progress.
• Gratitude: As a growing business, we can’t always offer formal recognition like awards programs, but we do show our true gratitude and appreciation. At Riverside, we’re all in this together and we value you.

• Values‑led: We don’t cut corners or step on anyone or anything on our way to our summit. There is no winning at all costs here. Every step you take must align with our values, no compromises.
• Courageous determination: As a family‑run, rapidly growing business, we are often challenged to find ways to deliver that aren’t obvious or easy. You must be willing to try, ask and answer challenging questions, test and learn, turn over every stone, keep moving forward and help us find a way through. Resourcefulness and grit will be your constant companions at Riverside and will serve you well.
• Humility: We’re a small (but growing) fish in a sea of whales and