Client Success Manager

KUBRA; Mississauga; Hybrid; CAD 70,000 - 90,000; Full time

Job summary

A customer communications solutions provider is seeking a dynamic Client Success Manager to champion client relationships and ensure business solutions exceed expectations. The ideal candidate will have a background in account management, expertise in eCommerce software, and strong communication skills. This role offers a hybrid work schedule and a supportive work culture focused on growth and diversity.

Benefits

Healthy commission opportunities

Generous benefit coverage

RRSP matching

Paid volunteer days

Free access to LinkedIn Learning

Employee recognition programs

Premium Headspace membership

Fully stocked beverage stations

Perkopolis retail discounts

Qualifications

• Minimum of 2 years' experience in an Account Management or Client Success role.
• Minimum of 2 years' experience in eCommerce software.
• Ability to execute Sales plan with minimal supervision.

Responsibilities

• Serve as the ultimate champion for client relationships.
• Manage the execution of the sales account management process.
• Identify and capture new business opportunities.

Skills

Account Management

Client Success

eCommerce Software

Communication Skills

Interpersonal Skills

Self-Motivated

Results-Oriented

Team Player

Tools

SalesForce.com

MS Word

Excel

PowerPoint

Job description

KUBRA is looking for a dynamic and proactive professional to join our team as a Client Success Manager (CSM)!

In this key role, you will serve as the ultimate champion for client relationships, ensuring expectations are met, relationships are nurtured, and business solutions exceed expectations. With accountability for retaining and growing client partnerships, the CSM will leverage KUBRA’s innovative products to solve customer challenges, generate new revenue opportunities, and achieve organizational goals.

If you have a background in account management or client success, expertise in eCommerce software, and a passion for delivering exceptional value, we’d love to hear from you.

About Us

Since 1992, we’ve grown from offering printing services to providing the most integrated suite of cloud-based digital solutions available. Reaching over 40% of U.S. and Canadian households, we deliver billing, payments, alerts, AI tools, and more - all designed to enhance satisfaction and drive efficiency.

Hybrid Schedule

Work in-office on Tuesdays at our Mississauga location (Tomken Road).

Travel to the US as required.

How You’ll Contribute

• Create the vision match and use the KUBRA products to solve customer’s business problems.
• Identify, promote and capture net new business opportunities in the assigned industry practice teams from existing clients.
• Manage the flawless execution of the sales account management process, including proposal writing, contract signing, implementation definition (statement of work), financial analysis, contract negotiations, and project launch.
• Identify, manage, and resolve issues via collaboration with the Information Technology (IT) Department Support Teams for existing clients, acting as an advocate for both the client and KUBRA to ensure expedient and appropriate resolutions.

Strengths That Shine in This Role

• High familiarity with the latest Internet based technologies>
• Preference for Payments experience (NACHA, PCI DSS) and or Print & Mail (Document Composition)
• You are energetic, dynamic & passionate
• Self-motivated, results-oriented, team player, with outstanding communication and interpersonal skills

Skills That Matter in This Role

• Minimum of 2 years’ experience in an Account Management or Client Success role.
• Minimum of 2 years’ experience in eCommerce software
• High level of proficiency in MS Word, Excel & PowerPoint
• Experience with SalesForce.com
• Ability to execute Sales plan with minimal supervision

Why You’ll Love Working Here

• Thrive in an award-winning culture that champions growth, embraces diversity, and fosters inclusion for all. See our awards.
• Healthy commissions opportunities
• Enjoy generous benefit coverage with low premiums, plus a Healthcare Spending Account and Wellness Spending Account
• Invest in your future with RRSP matching
• Take time to recharge with paid vacation and sick days, and enjoy a paid day off for your birthday
• Make a difference with two paid volunteer days to support causes you care about
• Keep learning with free access to LinkedIn Learning and our education reimbursement program for continued development
• Feel appreciated through employee recognition programs
• Support your mental health with a free premium Headspace membership
• Stay refreshed with unlimited access to fully stocked beverage stations
• Save more with exclusive Perkopolis retail discounts

While we value the skills and experiences listed in our job requirements, we also recognize that talent comes in many forms, and welcome applications from candidates who meet most but not all specified requirements. If you possess a strong desire to learn and grow in a dynamic work environment, apply now!

KUBRA is a fast-growing company that delivers customer communications solutions to some of the largest utility, insurance, and government entities across North America. KUBRA offers billing and payments, mapping, mobile apps, proactive communications, and artificial intelligence solutions for customers. With more than 1.5 billion customer interactions annually, KUBRA services reach over 40% of households in the U.S. and Canada. KUBRA is an operating subsidiary of Hearst.

KUBRA does not typically provide immigration-related assistance, including employment-based work visa (e.g. H-1B) sponsorship, work permit applications and extensions, permanent residence (green card) sponsorship, LMIA applications or permanent residency nominations. Candidates must ensure they have legal authorization to work in the U.S/ Canada. All sponsorship determinations are case by case based on business need.