Sales Executive

MISTRAS Group; Calgary; Hybrid; CAD 70,000 - 100,000; Full time

Job summary

A leading asset protection firm in Calgary is seeking a Sales Executive to drive sales and develop strategy for North American Services. The ideal candidate will have over 5 years of sales experience, a Bachelor's degree in Business or Engineering, and strong customer relationship management skills. Responsibilities include generating sales, maintaining customer relationships, and collaborating with internal stakeholders. This role involves significant travel (50-75%).

Benefits

Competitive salary

Health benefits

Travel opportunities

Qualifications

• 5+ years of sales experience required.
• Ability to adjust strategies quickly as conditions change.
• Proven ability to meet and exceed sales targets.

Responsibilities

• Generate new sales for MISTRAS Group's services.
• Develop and implement a sales strategy for NAS markets.
• Maintain and grow existing customer relationships.

Skills

Communication skills

Sales strategy development

Customer relationship management

Negotiation skills

Technical knowledge of NDT/NDE

Education

Bachelor’s Degree in Business or Engineering

Tools

CRM software (Zoho/IFS)

Microsoft Office

Job description

The primary goal of the Sales Executive is to create and close new business opportunities. This requires managing all aspects of a customer relationship, collaboration with all internal MISTRAS Group stakeholders (i.e., Sales Director, COE’s/SME’s, Operations, etc.), and accountability for meeting and exceeding yearly assigned quotas and related responsibilities tied in with organizational objectives.

Responsibilities

To perform the job successfully, an individual must be able to execute each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Plan, lead, and generate sales for MISTRAS Group, North American Services (NAS).
• Develop, implement, and execute a sales strategy for the NAS markets that results in delivering profitable growth as well as meeting and exceeding revenue objectives.
• Maintain and grow the existing customer base (via upselling, cross‑selling, and other initiatives) with focus on researching and building new customer opportunities and relationships.
• Partner with customers to understand their business needs and objectives and report back to Executive Management, including the solicitation of customer KPIs (i.e., pricing, timeliness of quotation request responses, technology, technical support, safety, communications, training, continuous improvement, etc.).
• Work collaboratively with colleagues in Sales Team, COEs (SMEs), and Operations to close every opportunity and implement targeted sales strategy.
• Ability to communicate, present, and influence all levels of the customer organization, including executive and C‑Suite, and leveraging reach across all customer sites on a national and global basis.
• Identify and target new market opportunities outside of core/traditional Oil & Gas.
• Focus on teamwork or “Team‑first” attitude when passing on all new customer/bid opportunities outside of one’s assigned area of responsibility, industry, etc.
• Sells value and understands opportunity costs to maximize profitability of company’s service.
• Leverage industry knowledge and customer relationships to understand complex customer requirements on both a business and technical level.
• Responsible for the timely and accurate submission of all internal Sales Team reporting requirements (including, but not limited to, sales territory weekly reports, calendar updates, travel plans and call reports, customer analysis, etc.).
• Ensure timely and routine communications with Sales Team and Sales/Commercial Support Staff, Executive Management, and other stakeholders on competitive information, product issues, market trends, and customer perception on the overall MISTRAS Group offering.
• Load and maintain a qualified funnel of opportunities in the Interim Bid Outcome Log and CRM database with all customer contact information, related sales activities, and routine review of data to keep the information up‑to‑date and accurate.
• Produce and submit written proposals in pursuit of business.
• Adherence to and enforcement with Sales Team of Deal Desk & Contract Management (IntelAgree) DOA.
• Attend and participate in sales meetings and training, and represent MISTRAS Group at all trade shows, industry events, roundtables, etc., as approved by Executive Management.
• Negotiate and close.

Physical Demand / Work Ethic

• Travel (within US and Canada) a minimum 50%, up to 75%, as needed for business needs. Occasional international travel may be required.
• Constant mental and/or visual attention; the work is either repetitive or diversified requiring constant alertness in a field and office environment.
• The job is typically performed under comfortable working conditions; any disagreeable elements are generally absent during normal performance of the job.
• Ability to travel throughout various customer facilities to experience and see the work.
• Must be able to wear safety equipment as required by safety department for personal.
• Will work in a remote (home) office setting and/or branch (lab) office.

Minimum Requirements

• Bachelor’s Degree from an accredited institution; degree is Business or Engineering is preferred.
• Requires 5+ or more years of experience in a sales/direct sales/account management.
• Demonstrated ability to penetrate new customer accounts, execute new initiatives, and business.
• In‑depth understanding of asset protection solution industry; emphasis on NDT/NDE solutions highly.
• Broad knowledge of the business and technology.
• Ability to adjust strategies and approaches quickly as conditions change.
• Possess a combination of good process, conceptual, business analysis, and problem‑solving skills.
• Competent with Microsoft Office.
• CRM experience required (Zoho/IFS).
• Excellent verbal and written communication skills in English.
• Excellent organizational, presentation, and negotiation skills.
• Ability to work with the customer to understand customer needs, mutually satisfactory solutions, and knowledge of submitting written proposals, scopes of work, etc.
• Experience selling to end users/owners/operators/engineers/plant manager/quality/inspection personnel.
• Proven ability to meet and exceed sales targets tied in with overall organizational goals.
• Possess a valid Driver’s License with the ability to provide proof of insurance.

MISTRAS Group, Inc. is committed to equal employment opportunity. Employment decisions including initial hiring and all matters involving the terms and conditions of employment will be made without regard to any protected class under applicable law. If hired, the employment relationship is “At‑Will,” which means that employment can be terminated at any time, and for any reason, at the option of either the Company or the employee. Please direct questions about these policies to a MISTRAS Group, Inc. Human Resources representative.

Note to Applicants: Smoking is prohibited in all indoor areas of the Company. Employees may use designated smoking areas (if established) in accordance with applicable state and local law.

Rhode Island Applicants: The Company is subject to Chapters 29‑38 of Title 28 of the General Laws of Rhode Island, and is therefore covered by the state’s workers’ compensation law.

Massachusetts Applicants: I understand that it is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Maryland Applicants: I UNDERSTAND THAT UNDER MARYLAND LAW, AN EMPLOYER MAY NOT REQUIRE OR DEMAND, AS A CONDITION OF EMPLOYMENT, PROSPECTIVE EMPLOYMENT OR CONTINUED EMPLOYMENT, THAT ANY INDIVIDUAL SUBMIT TO OR TAKE A POLYGRAPH OR SIMILAR TEST. AN EMPLOYER WHO VIOLATES THIS LAW IS GUILTY OF A MISDEMEANOR AND SUBJECT TO A FINE NOT EXCEEDING $100.

Mistras Group, Inc. is an Equal Opportunity Employer/Veterans/Disabled: Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.