Customer Success Manager

DashQ; Ottawa; On-site; CAD 100,000 - 125,000; Full time

Job summary

A forward-thinking rental technology company is seeking a Customer Success Manager I role in Ottawa. You will be responsible for onboarding SMB landlords while building trust and driving user adoption. The ideal candidate has at least 2 years of experience in client-facing roles and is passionate about enhancing customer experiences. This position offers a competitive salary, performance bonuses, and generous benefits including medical coverage and ample vacation time.

Benefits

Competitive performance-based bonus structure

Medical, Dental & Vision premiums covered at 90%

Three weeks of paid vacation

Professional development budget

Team socials and events

Qualifications

• 2+ years in client facing roles (CS, Implementation, Onboarding or Training).
• Strong communication, project coordination, and follow through required.
• Experience in real estate, leasing, or prop-tech is a plus.

Responsibilities

• Become a product expert across the DashQ platform.
• Build relationships with front-line leasing teams to proactively solve problems.
• Monitor early KPI trends and flag risks.

Skills

Customer experience

Communication

Project coordination

Follow through

French (written and verbal)

Tools

CRM tools

Project management tools

Job description

About DashQ

At DashQ, our mission is simple yet powerful: to make renting better for everyone. We’re transforming the way people find, secure, and connect with rental housing, making the process as seamless as booking a hotel. By moving beyond the idea of housing as just a commodity, we’re creating deeply connected communities where renters and landlords thrive.

Over the past year, DashQ has achieved key milestones, including the launch of Checkout, the first e-commerce-like leasing experience in the rental industry, and partnerships with some of North America’s largest property owners. With these wins, we’re proud to be recognized as a leader in rental technology. But we’re not stopping there - housing supply challenges are more critical than ever, and the rental process is still plagued by inefficiencies. Tackling these head-on requires cutting-edge technology, bold ideas, and people ready to make a real difference.

If the thought of passionately diving into high-impact challenges excites you, and if you thrive in an innovative and customer-centric environment, then DashQ is exactly where you belong.

About the role

Customer Success at DashQ is where transformation meets trust. We partner with the most forward-thinking landlords to unlock the full value of their leasing operations - one team, one building, one KPI at a time. As Customer Success Manager I, you’ll help SMB landlords build the foundation of a high-performance leasing engine - enabling frontline teams to adopt DashQ, move faster, and deliver measurable results. You’ll act as a product expert, onboarding coach, and hands-on support partner - guiding users through their first wins while helping to build the trust and traction that power multi-decade client relationships.

What You'll Do

• Become a product expert across the DashQ platform.
• Execute structured playbooks to reduce time-to-value and build user confidence
• Build relationships with front-line leasing teams to proactively solve problems
• Monitor early KPI trends (lead-to-tour, tour-to-lease, approvals) and flag risks
• Coordinate with internal teams (Support, Implementation, Product) to ensure smooth delivery
• Share adoption blockers and improvement ideas to evolve our CS process

You'll Thrive Here If You

• Are passionate about customer experience and impact
• Communicate clearly and precisely
• Are excited to roll up your sleeves and learn by doing
• Thrive in structure - and improve it when you see gaps
• Want to build the future of leasing with a team that values curiosity, candor, and character
• Are open to working in-office 4-5 days a week
• Speak French fluently - written and verbal
• Are comfortable submitting a short video as part of your application

Qualifications

• 2+ years in client facing roles (CS, Implementation, Onboarding or Training)
• Strong communication, project coordination, and follow through
• Experience using CRM or project management tools (Asana, Monday.com, Salesforce)
• Experience working in real estate, leasing or prop-tech is a plus

Why join

Growth and impact. It’s not often that you can get in on the ground floor of a funded startup that’s scaling. That means that instead of following a playbook, you’ll be writing it. Every single day you will be challenged to identify how we can scale and execute on it. You’ll learn what works when you succeed and what doesn’t when you fail. Either way, the rest of the team will be here to support you.

Benefits

In addition to the growth and impact you’ll have at DashQ, we offer competitive salaries along with the following benefits:

• Competitive performance-based bonus structure
• Medical, Dental & Vision premiums covered at 90%
• Three weeks of paid vacation and all standard paid holidays
• Professional development budget for courses and certifications
• Fun team socials and events

Job Compensation Range: DashQ offers a competitive total rewards package which includes base salary, equity, a comprehensive benefits & perks package, and bonus depending on the role. Exact compensation is determined based on a number of factors including experience, skill level, location and qualifications which are assessed during the interview process. Additional details about total compensation and benefits will be provided by our Recruiting Team during the hiring process.

In addition to the salary range listed, this role is eligible for commission based compensation.

If you need assistance and/or a reasonable accommodation in the application or recruiting process due to a disability, please contact us at [e-mail]