Customer Support jobs in Canada

At Shakepay, we’re on a mission to usher in the Bitcoin golden age. We’re reimagining financial services to give every Canadian their fair shake.

Our culture is built around doing work that matters, winning as a team, and celebrating success. If you're the kind of person who values growth, shipping fast, and sharing your ideas openly with a group of like-minded people, come and build with us!

Since 2015, we’ve been building the Shakepay app to make buying and earning bitcoin fast, easy, and secure. In 2022, we launched the Shakepay Card, allowing shakers to earn bitcoin rewards when they shop. Today, more than one million Canadians use Shakepay to grow their bitcoin savings and take control of their financial future.

We’re regulated across all Canadian provinces and territories, and backed by renowned venture capitalists with a funding of $44M. We have a passionate, loyal, and growing community, and we’re looking for people who want to help us build something truly special.

Shakepay is seeking a proactive and results-oriented Sales Executive to lead outbound sales efforts targeting Canadian businesses and high-net-worth individuals. This role is focused exclusively on customer acquisition through high-touch outreach, relationship building, and tailored sales execution. You’ll be responsible for sourcing new leads, engaging decision-makers, and onboarding new clients to Shakepay’s crypto-powered financial platform. If you’re passionate about crypto, fluent in outbound sales, and confident pitching to sophisticated clients - this role is for you!

• Number of new business and private client onboardings

• Lead Outbound Sales: Proactively identify, qualify, and convert leads among business owners, entrepreneurs, and high-net-worth individuals.
• Drive New Revenue: Own the full sales process—from outreach and first call to onboarding and initial funding.
• Maintain a Disciplined Pipeline: Manage your activity and conversion metrics in HubSpot or equivalent CRM, optimizing for speed and volume.
• Tailor the Pitch: Adapt Shakepay’s messaging to the needs of each prospect—whether it’s about crypto treasury, efficient large trades, or long‑term BTC accumulation.
• Work Cross‑Functionally: Collaborate with Marketing, Customer Support, and Product to surface customer needs and improve our go‑to‑market approach.
• Stay Ahead of the Market: Monitor trends in digital assets, treasury management, and financial services to spot new opportunities and sharpen your sales angle.

• 5+ years of experience in sales, business development, or relationship management—ideally in crypto, fintech, OTC trading, or asset management.
• A strong track record of exceeding sales goals and scaling strategic accounts.
• Deep understanding of crypto markets, trading behavior, and institutional buyer needs.
• Experience working with a diverse customer base, including HNWIs, hedge funds, family offices, trading firms, and businesses.
• Proficiency with CRM platforms such as Intercom, Salesforce, or HubSpot.
• Excellent communication, organizational, and project management skills with a bias toward action.

• 🤝 Be an owner - Every employee has stock options as part of their total compensation
• 🥅 Reach your goals - Yearly salary assessments
• 🦷 Health & wellness : Access to comprehensive health and dental coverage, including health and wellness spending accounts.
• 🌎 Remote‑friendly: Work from anywhere in Canada, with optional access to our office spaces in Montreal and Toronto.
• 🆙 Level Up: A $2,000 annual budget for courses, certifications, and training to support your career growth.
• 🌴 Time off: 20 days of vacation per year. And if you use all your vacation, we give you a $1,000 bonus.
• 🐣 Parental leave: Enjoy a parental leave top up to 100% of your salary for 18 weeks.
• 🙌 Have fun together: quarterly team‑specific or company‑wide offsite to connect with each other

We understand that potential can be just as valuable as experience. If you're eager to learn, grow, and contribute to the mission but worry that you may not have the “right” experience, we still want you to apply. We encourage applications from everyone, regardless of background and life experience.