Account Manager Job Details | Schindler Group

Schindler Group; Vancouver; On-site; CAD 70,000 - 90,000; Full time

Job summary

A leading elevator and escalator company in Vancouver is seeking an Account Manager to enhance portfolio growth and customer relations. The ideal candidate should have a post-secondary degree and 3-5 years of relevant experience. Responsibilities include developing sales proposals, managing accounts, and ensuring customer satisfaction. Competitive salary and benefits are offered.

Benefits

Competitive Salary

Bonus Incentive Program

Health, Dental & Vision Plans

Generous Paid Time Off

Tuition Reimbursement

Group RRSP with Company Match

Qualifications

• 3 - 5 years experience in elevator industry or similar.
• Ability to communicate clearly and articulately.
• Demonstrate commitment to customer service.

Responsibilities

• Identify opportunities through key customer contacts.
• Plan and implement NI Sales and Modernization strategies.
• Build and maintain favorable client relationships.

Skills

Communication

Customer Service

Negotiation

Problem Solving

Presentation

Teamwork

Education

Post Secondary Degree in Business or Engineering

Tools

MS Office

Job description

Overview

Location: Vancouver, BC, British Columbia, Canada

Job ID: 80987

We Elevate... Quality of urban life. Our elevators, escalators, and moving walks safely transport more than two billion of us up and down buildings and across transportation hubs every day. As part of the Schindler team, you’ll discover meaningful work that enhances quality of life for communities, and contributes to making places more accessible, inclusive, and sustainable for all. We combine innovation, safety, and high ethical standards, ensuring respect both among colleagues and for the world around us. By joining us, you don’t just become part of our success story; you help shape the future and continue our rich legacy that started back in 1874.

With Canadian Headquarters in Toronto, Ontario, Schindler Elevator Corporation specializes in latest-technology engineering as well as mechanical and micro-technology products designed and rigorously tested for comfort, efficiency and reliability. Schindler products can be found in many well-known buildings throughout Canada, including Scotia Plaza, Bay & Adelaide, Edmonton Arena, Calgary Airport, and Vancouver Canada Line.

What you’ll do

Role: Account Manager - Your main responsibilities

The Account Manager - New Installations (NI) & Modernizations (MOD) identifies opportunities through key customer contacts and industry information. He/She locates sources for sale of company products and services, prepares documentation for prospective and current customers and ensures it is communicated appropriately.

Portfolio Growth and Retention

• Understand financial goals and expectations of company, and meet and/or exceed assigned sales and customer objectives
• Plan, develop and implement NI Sales and Modernization strategies to lead negotiations that are consistent with internal strategy while, at the same time, reflective of customer requirements and competitive offerings
• Assemble and present information for NI/Modernization offerings
• Identify and pursue potential customers to drive and support strategic growth objectives
• Analyze customer needs and secure desirable business through application of company products and services
• Support Existing Installations Sales in obtaining maintenance agreements and renewal of existing agreements through offering modernization solutions
• Source, analyze, communicate and apply competitive data for competitive advantage to company, and provide recommendations for market target pricing

Process Management and Administration

• Develop sales proposals for NI and Modernization and prepare estimates for the sale of company products and services
• Assure full utilization of systems and follow best demonstrated practices (BDP)
• Prepare and maintain required customer information and files in accordance with established procedures
• Work in cooperation with Contract Control on sales contract agreements
• Accounts receivable management for assigned accounts, and expedite final payment on new installation projects when the elevator is completed
• Participate in company professional development programs to enhance working knowledge of elevator company products, services and procedures

Customer and Account Management

• Build and maintain favourable client relationships
• Ensure customer needs or enquiries are met in a prompt, professional manner through effective communications, and follow customer complaints to satisfactory resolution
• Interpret customer concerns and mobilize the necessary internal resources in such a way that customer satisfaction is assured while cost and employee resources disruption is minimized
• Assist architects and/or developers with application of company products through layout data and specifications

What you bring

• Post Secondary Degree – preferably in Business or Engineering
• 3 - 5 years in elevator industry or related experience, or a similar industry which includes the sales, servicing and installation of capital equipment
• Proficient in MS Office
• Communication: Communicate clearly and articulately
• Customer Service: Demonstrate customer focus through improving performance; Demonstrate commitment to customer service through improving customer satisfaction
• Negotiation: Ability to negotiate both persuasively and effectively in a tactful manner so as to gain customers’ acceptance
• Persuasion: Motivate customers to act or react in a manner to support business growth
• Presentation: Ability to present materials clearly and engage audience
• Problem Solving: ability to fully understand the problem, assess responsibility, explore alternatives, develop creative solutions and negotiate settlements
• Teamwork: Ability to interact with all levels and be an integral part of the operation

What’s in it for you?

• Competitive Salary (commensurate with experience)
• Competitive Bonus Incentive Program or Commission Plan
• Wide range of professional and leadership development opportunities
• Competitive Extended Health, Dental & Vision Plans
• Generous Paid Time Off Plans
• Tuition Reimbursement Program
• Competitive Group RRSP with Company Match

We Elevate… Your Career

Become part of our team and help us enhance quality of life and drive innovation while raising the bar for safety and sustainability. We value your diverse skills and perspectives as together we shape the sustainable cities of today and tomorrow.

Are you ready to embark on a new journey? Join #TeamSchindler! Discover more on our career website.

By submitting this application, you consent to allow Schindler Elevator Corporation to share your application details (including your personal information) with our third-party recruitment partners and affiliate companies.

At Schindler Group we value inclusion and diversity, and practice equity to create equal opportunities for all. We endeavor that all qualified applicants will receive consideration for employment without regard to age, race, ethnic background, color, religious affiliation, union affiliation, gender, gender identity, sexual orientation, marital status, national origin, nationality, genetics and health, disability or veteran status.