Customer Success à Canada

Meaningful work you’ll be part of

As a Cloud DevOps Manager, you’ll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. Responsibilities include but are not limited to:

Customer Success

• Collaborate with cross functional team members to develop and propose to potential customers technical cloud-based solutions including proposals and statements of work
• Assist to develop reference architectures and best practice approaches to optimize clients’ cloud adoption, application performance, security, and cost models
• Analyze business and technical requirements and translate to designs and approach
• Participate in meetings and discussions with internal and external customers
• Identify and prioritize use cases for implementation
• Identify technical requirements for the identified use cases and build an implementation plan

Coaching, Recruiting, and Mentorship

• Collaborate with team members and foster an environment where technical professionals can develop their skills and grow their careers, taking on increased responsibility and adding value to the organization
• Identify new candidates to join the Cloud Engineering team
• Provide coaching and mentoring to fellow team members

Implementation, Innovation (building), and Learning

• Cloud moves fast and requires a lot of “labbing and learning”, be an out of the box thinker; look for opportunities to learn new software and technology
• Maintain up-to-date knowledge on AWS / Azure / GCP offerings
• Obtain and maintain relevant certifications as needed for the Cloud Engineering Practice
• Collaborate with your team members and contribute as a technical team member while participating in multiple concurrent cloud focused projects, ensuring implementations are well aligned with the overall architecture
• Identification and build of reusable and repeatable cloud-based patterns and artifacts that the practice can bring to market
• Implementation of cloud agnostic use cases leveraging cloud provider and 3rd party tools to deliver business outcomes for customers based on the identified requirements
• Be an active member in the technology community, provide thought leadership and mentorship, share your knowledge and expertise

Experiences and skills you’ll use to solve

• Deep hands-on experience and expertise with Kubernetes
• Familiar with working in an agile environment (Scrum, Kanban, SAFe)
• Experience working with Linux based operating systems and related package managers
• Good foundational understanding of networking (DNS, L2/4/7, load balancers)
• Strong hands-on experience creating infrastructure-as-code resources and modules in Terraform
• Comfortable using Git based version control and related management practices (gitflow, trunk-based, etc.)
• Ability to write and debug scripts and glue-code in Bash and Python
• Strong expertise and experience with one or more public clouds (GCP, Azure, AWS)
• Strong understanding of containers and containerizing applications
• Experience writing Kubernetes manifests and templates (Helm, Kustomize)
• Strong understanding and experience working with containers (writing docker files, building and publishing containers)
• Experience implementing and configuring Istio based Service Meshes
• Understanding of site reliability engineering practices (SLI/SLO/SLAs, error budgets)
• Hands on experience creating CI/CD pipelines and implementing advance deployment stages (blue/green, canary)
• Experience implementing and using monitoring and observability tooling (APM, telemetry, dashboards, etc)
• Fundamental understanding of best practices relating to security and hardening across a broad domain of technologies