Customer Success jobs in Canada
Director, Mid-Market Sales, Commerce, Google Customer Solutions
Google Inc.
Senior Site Contracts Specialist
Syneos Health, Inc.
Discover more opportunities than anywhere else. Find more jobs nowField Application Engineer (Remote)
Mecademic Industrial Robotics
Technical Success Leader: Scale Adoption & AppSec
Clutch Canada
Connect with headhunters to apply for similar jobsMedical Scientist (12 Month Fixed Term Contract- UK and Canada Only)
Syneos Health, Inc.
Business Development Representative
Evolutionary Recruiting
Enterprise Customer Success Lead — ESG & Platform Growth
Diagram
Strategic CSM: Onboarding to Renewal (TMS SaaS)
Jonas Software
Global Customer Delivery Enablement Manager
WalkMe
Founding Solutions Consultant
AutoRFP.ai
Audience Marketing Manager, MEP and Structural Engineering
Autodesk
Customer Onboarding Specialist
Job summary
A technology solutions company in Canada is looking for a Customer Onboarding Specialist to enhance customer experiences through effective onboarding. You will lead the early customer journey, ensure meaningful interactions, and work collaboratively with different teams to resolve issues. Ideal candidates should have a background in customer success, strong communication skills, and a proactive attitude. Enjoy a supportive and flexible work environment while making a significant impact on customer satisfaction.
Benefits
Qualifications
- Experience in customer onboarding or customer success.
- Strong communication skills with non-technical customers.
- Ability to explain complex concepts clearly.
Responsibilities
- Lead guided onboarding primarily via remote screen share and email.
- Help customers achieve early, meaningful 'aha' moments.
- Own the early customer journey as the primary point of contact.
Skills
Industry: Technology Solutions.
- Salary up to $75,000
- Opportunity for career advancement and growth within the organization
- Flexible remote work environment
- Supportive and collaborative team culture
- Chance to make a positive impact on customer success and satisfaction
- Lead guided onboarding primarily via remote screen share and email, ensuring a minimum number of live sessions or calls per week
- Translate customer goals into practical set‑up, configuration, and clear next steps
- Help customers achieve early, meaningful “aha” moments that demonstrate real value
- Own the early customer journey as the primary point of contact post‑signup, maintaining continuity from pre‑purchase through activation
- Collaborate with Customer Service to resolve issues and ensure smooth transitions
- Experience in customer onboarding, customer success, sales enablement, or implementation
- Strong discovery and communication skills with non‑technical customers
- Ability to explain complex concepts clearly and calmly
- Organized, proactive, and accountable working style
- Experience working cross‑functionally with Sales, Support, or Product is a plus
- Empathetic and patient, especially with time‑poor customers
- Outcome‑focused rather than feature‑focused
- Comfortable operating with ambiguity and evolving processes
- Values clarity, follow‑through, and customer trust
We prioritize candidate privacy and champion equal‑opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top‑tier employer.
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.