Enterprise Customer Success Lead — ESG & Platform Growth

Diagram; Toronto; On-site; CAD 70,000 - 90,000; Full time

Job summary

A leading software company in Toronto seeks a driven Customer Success Manager to lead enterprise customer relationships. This role requires a minimum of 3 years in Customer Success, emphasizing relationship building and bilingual communication skills. Responsibilities include managing projects, enhancing platform engagement, and collaborating with cross-functional teams. The position offers flexible schedules and stock options as part of the compensation package, contributing to sustainability goals within the ESG sector.

Benefits

Flexible schedules

Stock option plan

Qualifications

• 3+ years of experience in Customer Success or Account Management.
• Empathy and advocacy for customer needs essential.
• Strong communication skills in English and a second language.

Responsibilities

• Partner with customers to define objectives and metrics.
• Champion internal collaboration for customer success.
• Develop relationships to understand business and ESG goals.
• Lead initiatives to enhance platform engagement and satisfaction.
• Manage renewal and expansion efforts for customer value.
• Oversee projects ensuring deliverables and timelines.
• Provide training for platform use during onboarding.

Skills

Customer advocacy

Bilingual communication

Analytical approach

Project management

Relationship building

Job description

A leading software company in Toronto seeks a driven Customer Success Manager to lead enterprise customer relationships. This role requires a minimum of 3 years in Customer Success, emphasizing relationship building and bilingual communication skills. Responsibilities include managing projects, enhancing platform engagement, and collaborating with cross-functional teams. The position offers flexible schedules and stock options as part of the compensation package, contributing to sustainability goals within the ESG sector.