Technical Success Leader: Scale Adoption & AppSec

Clutch Canada; Remote; CAD 104,000 - 130,000; Full time

Job summary

A leading cybersecurity company is seeking a Customer Success Manager to champion customer success at scale. This role involves engaging customers through technical workshops, analyzing data to drive outcomes, and acting as an advocate for customer needs. Ideal candidates will have 5+ years of experience in a technical customer-facing role, strong communication abilities, and a passion for technology. The role offers a competitive salary range and a commitment to diversity and inclusion.

Benefits

Flexible working hours

Generous vacation time

Health benefits

Parental leave

Qualifications

• 5+ years in a customer-facing technical role like customer success or solutions engineering.
• Proven experience designing and executing webinars or workshops.
• Understanding of SAST/DAST and AppSec principles.

Responsibilities

• Support customers in realizing value from their portfolio.
• Lead technical workshops and engage with user communities.
• Analyze customer data to identify risks and trends.

Skills

Customer success management

Technical account management

Communication skills

Data analysis

DevOps tooling experience

Tools

GitHub

Jira

Jenkins

VSCode

Job description

A leading cybersecurity company is seeking a Customer Success Manager to champion customer success at scale. This role involves engaging customers through technical workshops, analyzing data to drive outcomes, and acting as an advocate for customer needs. Ideal candidates will have 5+ years of experience in a technical customer-facing role, strong communication abilities, and a passion for technology. The role offers a competitive salary range and a commitment to diversity and inclusion.