Senior Customer Success Leader | Growth & Renewal

knak.; Ottawa; On-site; CAD 100,000 - 125,000; Full time

Job summary

A leading software company in Ottawa is seeking a Customer Success Manager to join their team. In this role, you will be responsible for building strong relationships with customers, ensuring they achieve their desired outcomes, and providing training and best practices. Ideal candidates should have over 3 years of experience in Customer Success, possess strong analytical and communication skills, and be commercially driven. This position offers a competitive salary and great benefits.

Benefits

Competitive salaries

Equity in the company

Paid vacation

Life leave days

Team lunches and off-sites

Qualifications

• 3+ years of experience in Customer Success/Service.
• Strong business acumen with critical thinking skills.
• Ability to build relationships with senior executives.

Responsibilities

• Build deep relationships with customers to ensure positive sentiment.
• Understand customer’s goals and identify gaps to achieve them.
• Proactively recommend solutions that address client needs.

Skills

Relationship building

Analytical thinking

Business acumen

Strong communication skills

Commercially driven

Tools

SFDC

Gainsight

Intercom

Tableau

Sequel DB

Marketo

Job description

A leading software company in Ottawa is seeking a Customer Success Manager to join their team. In this role, you will be responsible for building strong relationships with customers, ensuring they achieve their desired outcomes, and providing training and best practices. Ideal candidates should have over 3 years of experience in Customer Success, possess strong analytical and communication skills, and be commercially driven. This position offers a competitive salary and great benefits.