Strategic CSM: Onboarding to Renewal (TMS SaaS)

Jonas Software; Canada; On-site; CAD 60,000 - 70,000; Full time

Job summary

A leading software solutions provider in transportation is looking for a Customer Success Manager to lead the customer success lifecycle. The role entails onboarding, training, and using analytics for client engagement strategies. Candidates should possess strong communication skills and a good understanding of transportation workflows. A Bachelor’s degree or equivalent experience in SaaS is preferred. This position offers a salary between $60,000 and $70,000 depending on experience and qualifications, providing a collaborative work environment.

Benefits

Opportunity for career advancement

Supportive work environment

Diverse client engagement

Qualifications

• Minimum of 3 years in Customer Success, Account Management, or similar client-facing roles.
• Strong understanding of transportation workflows and customer engagement strategies.
• Exceptional communication and interpersonal skills to foster client relationships.

Responsibilities

• Lead the entire customer success lifecycle from onboarding and training through adoption.
• Deliver hands-on training aligned with the TMS Training Plan.
• Develop proactive engagement strategies using platform analytics.

Skills

Customer Success

Client Engagement

Communication Skills

Data Analysis

Education

Bachelor’s degree or equivalent experience

Tools

CRM tools

Job description

A leading software solutions provider in transportation is looking for a Customer Success Manager to lead the customer success lifecycle. The role entails onboarding, training, and using analytics for client engagement strategies. Candidates should possess strong communication skills and a good understanding of transportation workflows. A Bachelor’s degree or equivalent experience in SaaS is preferred. This position offers a salary between $60,000 and $70,000 depending on experience and qualifications, providing a collaborative work environment.