Onboarding & Adoption Specialist

Roofr; Remote; CAD 77,000 - 89,000; Full time

Job summary

A growing startup in Canada is seeking an Onboarding or Customer Success Specialist to enhance customer onboarding experiences. The role involves managing multiple customer onboardings, focusing on driving product adoption and retention. Ideal candidates should have at least 2 years of experience in customer success in a SaaS environment, along with strong communication skills. The position offers a dynamic work culture and competitive compensation of $77,000 - $89,000 CAD per year.

Benefits

1st week of mandatory PTO

Flexible time off

80% employer paid benefits

Home office setup stipend

Annual company retreat

Qualifications

• 2+ years of experience in customer onboarding or customer success within an SMB, B2B, or SaaS environment.
• Proven ability to manage customer needs while making thoughtful, outcome-driven recommendations.

Responsibilities

• Own and manage multiple concurrent customer onboardings in a high-volume environment.
• Guide customers through their onboarding journey, ensuring they see value quickly.
• Deliver high-quality customer interactions that drive product adoption.

Skills

Customer onboarding experience

Strong communication skills

Time management

Problem-solving

Job description

A growing startup in Canada is seeking an Onboarding or Customer Success Specialist to enhance customer onboarding experiences. The role involves managing multiple customer onboardings, focusing on driving product adoption and retention. Ideal candidates should have at least 2 years of experience in customer success in a SaaS environment, along with strong communication skills. The position offers a dynamic work culture and competitive compensation of $77,000 - $89,000 CAD per year.