Customer Onboarding Specialist

Marketcircle; Remote; CAD 60,000 - 75,000; Full time

Job summary

A technology solutions company in Canada is looking for a Customer Onboarding Specialist to enhance customer experiences through effective onboarding. You will lead the early customer journey, ensure meaningful interactions, and work collaboratively with different teams to resolve issues. Ideal candidates should have a background in customer success, strong communication skills, and a proactive attitude. Enjoy a supportive and flexible work environment while making a significant impact on customer satisfaction.

Benefits

Flexible remote work environment

Career advancement opportunities

Supportive team culture

Qualifications

• Experience in customer onboarding or customer success.
• Strong communication skills with non-technical customers.
• Ability to explain complex concepts clearly.

Responsibilities

• Lead guided onboarding primarily via remote screen share and email.
• Help customers achieve early, meaningful 'aha' moments.
• Own the early customer journey as the primary point of contact.

Skills

Customer onboarding

Discovery and communication skills

Organized and proactive working style

Cross-functional collaboration

Job description

Employer

Industry: Technology Solutions.

Why consider this job opportunity

• Salary up to $75,000
• Opportunity for career advancement and growth within the organization
• Flexible remote work environment
• Supportive and collaborative team culture
• Chance to make a positive impact on customer success and satisfaction

Job Responsibilities

• Lead guided onboarding primarily via remote screen share and email, ensuring a minimum number of live sessions or calls per week
• Translate customer goals into practical set‑up, configuration, and clear next steps
• Help customers achieve early, meaningful “aha” moments that demonstrate real value
• Own the early customer journey as the primary point of contact post‑signup, maintaining continuity from pre‑purchase through activation
• Collaborate with Customer Service to resolve issues and ensure smooth transitions

Qualifications

• Experience in customer onboarding, customer success, sales enablement, or implementation
• Strong discovery and communication skills with non‑technical customers
• Ability to explain complex concepts clearly and calmly
• Organized, proactive, and accountable working style
• Experience working cross‑functionally with Sales, Support, or Product is a plus

Preferred Qualifications

• Empathetic and patient, especially with time‑poor customers
• Outcome‑focused rather than feature‑focused
• Comfortable operating with ambiguity and evolving processes
• Values clarity, follow‑through, and customer trust

Equal‑Opportunity Statement

We prioritize candidate privacy and champion equal‑opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.

Additional Information

We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top‑tier employer.