Customer Success jobs in Canada

We are strong, nimble, and growing! EB Horsman & Son is proud to be a fifth generation family owned, successful Western Canadian electrical distributor with 20+ locations throughout BC, Alberta, and Saskatchewan, consistently recognized as one of Canada’s Best-Managed companies. We take pride in living our core values and carrying out our mission statement of helping our communities thrive since the 1900s. At E.B. Horsman & Son, we’re committed to a workplace where everyone belongs. If you’re qualified, we’d like to hear from you.

• Birthday off
• Health, dental, and employee assistance program benefits
• Annual profit-sharing
• Employee share ownership program (ESOP)
• RRSP matching after 1 year of employment
• Access to EBH University for personal & professional growth

Located at 11080 50 St SE #104, Calgary, AB T2C 5N9 this full-time permanent position offers a consistent Monday to Friday schedule ensuring 40 hours per week with no weekend shifts.

The Industrial Inside Salesperson is responsible for building strong relationships with customers and suppliers by preparing accurate quotations, processing sales orders, and managing returns in alignment with organizational sales targets. This role works closely with Outside Sales to deliver exceptional customer service, proactively prevent potential issues, and support and monitor ongoing projects.

This position collaborates with key industrial supplier partners, with a primary focus on machine builders, panel shops, system integrators, electrical contractors, EPC firms, and end users. The Industrial Inside Salesperson engages directly with industrial customers to understand their applications and product needs, guiding them toward appropriate product selection and effective solutions.

In addition, the role coordinates with branch staff, supplier partners, and PAC to ensure seamless communication, accurate information flow, and a consistently high standard of customer support. By identifying opportunities, providing up-to-date product information, and recommending effective product mixes, this position supports customer success while maintaining industry knowledge and contributing to overall company goals.

• Handles industrial customer inquiries via phone, email, and in person.
• Coordinates customer calls and provides front‑line sales support to Outside Sales Representatives.
• Proactively communicates with customers regarding order status, delivery timelines, backorders, and product alternatives.
• Supports customer relationship management by ensuring a high level of service, responsiveness, and professionalism.

• Prepares, manages, and follows up on industrial RFQs and quotations to ensure accuracy, competitiveness, margin alignment, and timely delivery.
• Supports Outside Sales Representatives with pricing, product availability, substitutions, and technical documentation.
• Ensures compliance with internal pricing, credit, and margin guidelines.
• Identifies cross‑sell and upsell opportunities while supporting profitability targets.

• Supports customer projects and large‑scale quotations by coordinating with internal teams and suppliers.
• Escalates complex pricing, technical, or supply‑chain issues as required to ensure project success.
• Liaises with suppliers and internal stakeholders to resolve lead times, availability constraints, and special‑order requirements.

• Processes customer orders, change orders, and order updates across multiple channels with a high degree of accuracy and urgency.
• Ensures accurate entry of pricing, delivery dates, freight terms, and customer requirements.
• Actively monitors open orders to ensure timely fulfillment and customer communication.

• Monitors inventory levels, reports stock shortages, and identifies supply risks.
• Suggests new items and stocking adjustments based on customer demand, usage trends, and sales activity.
• Works collaboratively with purchasing and warehouse teams to support optimal inventory levels.

• Manages the return merchandise authorization (RMA) process in accordance with company policy.
• Coordinates with customers, suppliers, and warehouse teams to ensure timely and accurate processing of returns and credits.

• Tracks sales activity, open orders, backlog, and pricing performance.
• Supports margin management and growth initiatives through data monitoring and reporting.
• Identifies trends and opportunities to drive increased revenue and profitability.

• Supports warehouse operations, inventory management, and branch safety initiatives.
• Assists with internal process improvements and continuous improvement initiatives as required.

• 2+ years of industrial electrical sales experience.
• Wide range of expertise in the industrial products and services provided by E.B. Horsman & Son.
• 3+ years of customer service experience.
• Intermediate computer skills with proficiency in MS Office & the ability to learn new software programs.
• Project coordination experience.
• Basic mathematical skills.
• Ability to be inclusive, collaborative, and respectful.
• High school completion.

Celebrating the Past, Empowering the Future
Teamwork & Collaboration | Integrity| Commitment | Reliability | Initiative | Continuous Improvement

Compensation is determined by the candidate’s experience, education, qualifications, role complexity, internal equity, and other relevant factors. We thank all applicants for their interest. Only those living in Canada with permanent work authorization will be considered. Please note only candidates selected for an interview will be contacted.