Scaled CS Programs Lead — Digital Adoption

Loopio Inc.; Toronto; Hybrid; CAD 70,000 - 90,000; Full time

Job summary

A forward-thinking technology company is seeking a detail-oriented individual for a Customer Success role in Toronto. This position involves driving customer adoption through digital initiatives, leading cross-functional projects, and analyzing customer health metrics. The ideal candidate has extensive experience in Customer Success, a knack for project management, and skills in tools like Gainsight and Salesforce. Enjoy a flexible work environment, wellness benefits, and a supportive culture that prioritizes your growth.

Benefits

Health and wellness benefits

Remote setup with equipment subsidy

Professional development allowance

Flexible working locations

Qualifications

• At least 3 years of experience in (Scaled) Customer Success or related fields.
• Ability to leverage data for decisions and solutions.
• Experience with customer marketing initiatives.

Responsibilities

• Collaborate with internal teams to drive customer adoption.
• Translate customer insights into digital programs.
• Lead cross-functional project initiatives.
• Monitor customer health and engagement metrics.

Skills

Written and oral communication skills

Organizational skills

Project management accountability

Curiosity and problem-solving

Results-oriented mindset

Analytical thinking

Experience in Customer Success

Experience with automated programs

Tools

Gainsight

Hubspot

Salesforce

Job description

A forward-thinking technology company is seeking a detail-oriented individual for a Customer Success role in Toronto. This position involves driving customer adoption through digital initiatives, leading cross-functional projects, and analyzing customer health metrics. The ideal candidate has extensive experience in Customer Success, a knack for project management, and skills in tools like Gainsight and Salesforce. Enjoy a flexible work environment, wellness benefits, and a supportive culture that prioritizes your growth.