Customer Success jobs in United States

Join us to build a more rewarding financial future for all Canadians

At Neo, we’re on a mission to build a more rewarding financial future for all Canadians. Life at a rapidly expanding tech startup isn’t for everyone. It’s complex, fast-paced, high-pressure, but also incredibly fulfilling. Since its founding in 2019, Neo has gained incredible traction and is one of the fastest-growing fintech companies in Canada.

• LinkedIn’s Top Startup in Canada for 2022 and 2023
• Top-ranked mobile apps and credit cards
• Team of 700+ people
• 1M+ customers

The Role

As a Technical Talent Acquisition Partner, you lead the charge in attracting exceptional talent across our technical and product teams. This role is ideal for someone with deep expertise in recruiting for areas such as Software Engineering, Product Management, Design, Data, Cybersecurity, and Infrastructure. You’ll have significant ownership over our hiring processes and play a pivotal role in shaping and refining a scalable, consistent technical recruiting strategy. This is a unique opportunity to drive impactful process improvements while ensuring we bring the best talent to our growing team.

What you'll be doing:

• Collaborate closely with hiring managers to guide and support them through every step of the recruitment process—from sourcing and interviewing to selecting and onboarding exceptional talent.
• Take ownership of the end-to-end recruiting process for critical roles and ensure a seamless and positive candidate experience throughout the process.
• Build a strong pipeline of applicants using a variety of creative sourcing methods: this could range from sourcing from niche communities, events, leveraging social media and driving a referral program.
• Leverage data to drive improvements by tracking key hiring metrics such as time-to-fill and interview pass-through rates, providing actionable insights to enhance our recruitment strategies.
• Continuously refine and update templates, tools, and resources to optimize efficiency and effectiveness across the Talent Acquisition team.
• Develop engaging job postings and advertisements designed to attract high-quality candidates, both internally and externally, ensuring our messaging aligns with our employer brand and hiring goals.
• Lead hiring manager training to align interview practices, ensure consistency in candidate evaluation, and uphold a high standard for technical hiring, fostering collaboration and delivering an exceptional candidate experience.

Who we are looking for:

• 5+ years of technical recruiting experience with a preference for previous experience in a start-up/scale-up environment. You’ve seen what it’s like to be on the rocket ship and are excited to do it again.
• Comfortable managing 7–10 requisitions at a time while maintaining a high bar for quality and speed in a high-volume environment.
• Proven track record of successfully hiring world-class talent in some of the following areas: Software Engineering, Product Management, Design, Data, Cyber + Infrastructure. You don’t need to be technical, but know enough about different tech stacks and how software products are built.
• Strong business acumen & communication skills. You’re comfortable leading stakeholder meetings with senior leadership and love diving into data and analytics.
• Experience working with a wide range of recruiting tools ranging from ATS systems to sourcing tools. You stay up to date with new tools in the industry and are always looking for new ways to improve your productivity.
• Strong understanding of the full-cycle recruitment process with a deep focus on candidate experience. You’re comfortable at every stage ranging from sourcing to screening to closing. You also have a knack for building strong and authentic relationships with your candidates throughout the interview process.
• Successful track record of using creative sourcing strategies to find qualified candidates for niche technical roles. You go beyond using LinkedIn and know your way around Github, x-ray searches and recruiting via social media.
• Knowledge of the startup ecosystem with a deep understanding of different compensation packages involving equity.
• Track record of leveling up the talent acquisition function through different projects ranging from DEI initiatives to employer brand to interview process optimization. You’re adaptable and always looking at how we can raise the bar in talent acquisition.

Working at Neo:

The people who thrive at Neo are resourceful, growth-oriented, and driven to win. We hold ourselves to high standards because we’re on a mission that matters: to build a more rewarding financial future for all Canadians. As individuals and as a team, we constantly challenge ourselves and each other to do our best work for our customers. Our commitment to customer success drives everything we do, from building intuitive products to providing exceptional support at every step of their journey. If this resonates with you, keep reading.

We trust, respect, and support each other. This means honest conversations, constructive input, and continuous support. You’ll be surrounded by people who push you to be your best. We primarily collaborate in person across our Calgary, Winnipeg, and Toronto offices. As we evolve rapidly, we’re looking for change-makers who thrive on challenge—people who would rather blaze a trail through uncertainty than follow a well-paved path.

All team members have a stake in Neo’s success and earn meaningful equity through stock options. This ownership mindset is at the heart of everything we do — when Neo grows, we all grow. If you’ve heard that Neo employees work hard, it’s true. We hold ourselves accountable for delivering on our commitments to our customers, partners, and each other. Working at Neo means taking ownership of your work and driving results, knowing that your contributions directly impact the company’s success.

Apply with us:

We believe in equal opportunity and are committed to creating an inclusive climate where everyone can thrive. Customers trust us with their finances, so successful candidates for this position will be required to undergo a security screening, including a criminal records check and a credit check.

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