Call Center jobs in Canada

Individually we are people, but together we are Aviva. Individually these are just words, but together they are our Values – Care, Commitment, Community, and Confidence.

Are you interested in a career in insurance, or are you already an insurance professional and would like to take your career to the next level?

We currently have some exciting roles for Senior/Intermediate National Property Claims Adjusters for our Customer Response - Property team.

Aviva recognizes the importance of being flexible and the benefits of being together; this role will be hybrid – the best of both worlds.

You will be responsible for claim settlement via telephone with a key focus on quality and customer service. The successful candidate will work with premiere property vendors to quantify the claim and apply cost-saving guidelines in the quantification of loss and expense without compromising the delivery of superior customer service.

• Support our claims customer demand through a call-center environment.
• Investigate and negotiate property claims in accordance with Aviva's claim procedures and guidelines.
• Confirm coverage and compile FNOL information for incoming claims.
• Ensure data accuracy and issuance of payments to vendors, insureds, and experts.
• Review and compile facts, policy, and technical reports, analyze estimates, value of claim, and negotiate/settle claims accordingly.
• Advise and counsel customers on claim status, provide prompt and exemplary customer service, and keep related parties informed of the claims status.
• Complete all correspondence in a timely and effective manner including the creation of Critical Path, Proof of Loss, and reservation of rights letters.
• Recognize questionable claims, subrogation, and risk opportunities.
• Review case law to determine liability.
• Meet Property team performance expectations that are set individually and contribute to team success.
• Adhere to and support policies surrounding attendance.

• 2 - 8 years of property claims experience.
• Ability to work in a fast-paced environment to support customer demand.
• Strong customer service background.
• Excellent computer and organizational skills.
• Excellent oral and written communication skills.
• Bilingualism in English and French (is not a must but a big asset).
• Knowledge of Cantonese, Mandarin, Korean & Punjabi (not a requirement but a big asset).
• Licenses for claims adjusting in any provinces (not a requirement but a big asset).

Must be able to work rotating shifts during the hours of 7:00 AM to 8:00 PM Monday to Friday, and have flexibility to work some Saturdays only if needed.

• Please note that individual salary is determined by factors such as job-related knowledge, skills, and experience, as well as internal equity.
• Compelling rewards package including base compensation, eligibility for annual bonus, retirement savings, share plan, health benefits, personal wellness, and volunteer opportunities.
• Outstanding Career Development opportunities.
• Support for your professional development education.
• Competitive vacation package with the option to purchase 5 extra days off per year.
• Employee-driven programs focused on gender, LGBTQ+, origins, diversity, and inclusion.
• Corporate wellness programs to support our employees’ physical and mental health.
• Hybrid flexible work model.

Please note that we may use AI tools to help us through the recruitment process. This is an existing position which has been posted both internally & externally.

Aviva Canada has an accommodation process in place to provide accommodations for employees with disabilities. If upon commencement of employment you require a specific accommodation because of a disability, please contact your Talent Acquisition Partner so that an appropriate accommodation can be arranged. This process applies throughout your career with Aviva Canada.