Hybrid Collections Agent

Bill Gosling Outsourcing; Barrie; On-site; CAD 30,000 - 60,000; Full time

Job summary

An established industry player in outsourcing solutions is seeking enthusiastic Collections Agents to join their passionate team. This role involves contacting customers to collect outstanding debts, negotiating payment arrangements, and maintaining accurate records. The company values growth opportunities and offers extensive training, ensuring you have the tools for success. With a team-oriented culture and a fun workplace, you will thrive in a collaborative environment that celebrates diversity and inclusion. If you're ready to make a difference and help businesses grow, this is the perfect opportunity for you!

Benefits

Growth Opportunities

Comprehensive Training

Team-Oriented Culture

Diversity & Inclusion

Fun Workplace

State-of-the-Art Offices

Rewarding Work

Qualifications

• Ability to work full-time (40 hours/week) year-round.
• Experience in customer service required; finance or call center experience is an asset.

Responsibilities

• Contact customers to collect overdue payments and negotiate payment plans.
• Document customer interactions and follow up to ensure agreements are upheld.

Skills

Customer Service Experience

Negotiation Skills

Attention to Detail

Organizational Skills

Communication Skills

Time Management

Education

High School Diploma

Tools

Loan Processing Software

Microsoft Office Suite

Job description

Join a Team That’s Passionate About Making Lives Better!

At Bill Gosling Outsourcing, we believe that success starts with an amazing team. We are a global leader in outsourcing solutions, focusing on making lives better, one connection at a time. We provide tailored solutions to businesses around the globe, specializing in customer care, sales, and financial services. We’re looking for enthusiastic, driven individuals to join our dynamic work environment where fun meets results!

As a Collections Agent, you will be responsible for contacting customers to collect outstanding debts, negotiate payment arrangements, and maintain accurate records of interactions.

What You'll Do:

• Contact customers via phone, email, and mail to collect overdue payments
• Negotiate payment plans and settlements with customers to resolve outstanding debts
• Document all customer interactions and payment arrangements accurately in the system
• Follow up with customers to ensure payment agreements are upheld
• Collaborate with other team members to develop strategies for improving collection efforts
• Provide excellent customer service while adhering to company policies and regulations

What We're Looking For:

• Ability to work full-time (40-hours per week) year-round
• Flexible availability - shifts will be a mixture of morning, afternoon, and weekends
• Experience in customer service is required
• Previous experience in finance or call center environment is an asset
• Strong attention to detail and organizational skills
• Excellent communication skills, both written and verbal
• Ability to work independently and manage time effectively in a fast-paced environment
• Proficiency in using loan processing software and Microsoft Office Suite (Excel, Word)

Why Join Us?

• Growth Opportunities: We believe in promoting from within and providing opportunities for career advancement
• Comprehensive Training: We offer extensive paid training to ensure you’re equipped for success
• Team-Oriented Culture: Work in a collaborative, supportive environment with peers who are passionate about what they do
• Diversity & Inclusion: We celebrate the unique perspectives and contributions of all our employees
• Fun Workplace: Join a vibrant team that knows how to have fun! From team engagement activities to social events, we foster a lively and inclusive work environment where you’ll build strong connections
• State-of-the-Art Offices: Work in our modern, well-equipped offices designed to enhance collaboration and productivity
• Rewarding Work: Help businesses grow while making a real difference in people’s lives!

Get to Know Us Better! Follow us to get an insider view of our team in action, our values in motion, and a sneak peek into what makes us an awesome place to work!

Twitter & Instagram: bgocareers

Facebook: Bill Gosling Outsourcing

LinkedIn: Bill Gosling Outsourcing

Website – https://www.billgosling.com/careers

By applying to this position, you acknowledge that you have read and understood Bill Gosling Outsourcing’s Privacy Policy and consent to the collection, use, and storage of personal information in accordance with the policy.

At Bill Gosling Outsourcing, we believe that diversity makes us stronger. We welcome applicants from all backgrounds and are committed to creating an inclusive and supportive workplace where everyone can thrive. Regardless of your race, gender, age, ability status, or any other characteristic, you are valued here. If you require accommodations at any stage of the hiring process, we are happy to work with you to ensure you have the support you need – just let us know.

Bill Gosling Outsourcing – Where your career thrives!