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Customer Service Specialist
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RedotPay is a cutting-edge Web3 payment company revolutionizing digital transactions through blockchain technology. We empower businesses and consumers with fast, secure, and decentralized payment solutions.
- Deliver high-quality customer support via live chat and email channels.
- Maintain up-to-date knowledge of the Crypto or credit card services and the broader financial market landscape.
- Efficiently manage and resolve customer inquiries and complaints, providing timely follow-up.
- Understand customer needs and relay valuable feedback to management.
- Actively identify and implement strategies to enhance team productivity and service quality.
- Diploma or above in any field.
- Relevant customer service experience (preferably in live chat).
- Prior experience in the financial services industry is preferred.
- Professional in oral and written communication in English, familiarity with Arabic, French, Spanish, and Portuguese will be preferred.
- Strong inclination towards the technology sector with a focus on personal and career development.
- Team player who is committed, self-driven, and responsive to client requests.
- Willingness to perform 5-day shift work, including weekends and public holidays.
- Immediately available is preferred.
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.
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